Multisite Leasing Consultant - Potrero 1010 and Azure

Vivmark Residential; San Francisco (CA); On-site; USD 35,000 - 43,000; Full time

Job summary

Vivmark Residential is seeking a Multi-Site Leasing Consultant in the San Francisco area. You will promote the brand across communities, manage tours and lead the sales process end-to-end, while delivering exceptional customer service to residents and prospective tenants.

You will balance 60% new sales, 30% resident relations, and 10% leasing administration, with opportunities to grow within the company and support community marketing and events.

Qualifications

• Sales and Customer Service experience is preferred.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle.
• Computer literacy and effective communication skills in English for all work-related purposes.

Responsibilities

• Promotes Vivmark Residential's brand.
• Coordinates dedicated onsite presence at properties based on occupancy goals.
• Proactively manages leads and uses CRM to manage the resident experience.
• Uses selling techniques to close sales and cross-sell across communities.
• Maintains knowledge of all aspects of the community and supports marketing efforts.

Skills

Sales experience

Customer service

Communication skills

English proficiency

Education

High school diploma

Tools

CRM software

Job description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

• PLEASE NOTE: This position will be covering an employee on Leave of Absence. At the conclusion of which, we will explore other positions with Equity as appropriate.

What You'll Be Doing:

Reporting to the Community Manager or Area Sales Manager, the Multi-Site Leasing Consultant's role is to promote Vivmark Residentials brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The Multi-site Leasing Consultant spends approximately 60% of his/her time on new sales and tour management, 30% on resident relations and customer service and 10% on leasing administration. This position will utilize proven sales techniques and customer service skills to manage the sales process, from start to finish; presenting Vivmark Residential communities in a compelling way, building rapport with prospects and residents and providing a high level of customer service to support resident retention.

• Promotes Vivmark Residential's brand.
• Coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
• Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
• Completes CRM tasks within the appropriate time frame.
• Promotes the communities based on the prospective resident's needs.
• Proactively manages the Tour Schedules.
• Inspects the community ready product and tour path daily.
• Employs effective selling techniques to close the sale.
• Cross-sells, both within assigned communities and other sister communities to meet the needs of the prospective residents.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Supports the community's marketing efforts.
• Monitors community trends to prepare for future occupancy needs.
• Provides leadership and mentorship to Leasing Consultants.
• Assists residents regarding payment and account ledger inquiries.
• Communicates effectively with the service and office team, as well as residents.
• Maintains market and community knowledge.
• Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
• Accurately and efficiently prepares and assists with all leasing documents.
• Assist with postings and notifications to the residents when assigned.
• Verifies all scheduled move-in files are complete.
• Completes all required training in a timely manner.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.

What You'll Need To Thrive:

• Sales and Customer Service experience is preferred.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary: $25.54 - $31.22 per hour

• Employees are eligible for overtime pay and performance incentives.
• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.