Multisite Leasing Consultant - Lofts at Kendall Square I and II

AvalonBay Communities; Cambridge (MA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Exclusive team member housing discount

Job summary

Vivmark Residential is seeking a Leasing Consultant to drive tenant acquisition across assigned properties in the Cambridge area. You will promote the brand, present the communities, and coordinate in-person tours based on occupancy and revenue goals.

The role requires sales and customer service experience, strong English communication, ability to work weekends, and reliable transportation. You’ll use CRM to manage leads, complete leasing documents, and support events and marketing efforts.

Qualifications

• Sales and customer service experience preferred.
• High School diploma or equivalent.
• Valid driver’s license and reliable transportation if operating a vehicle.
• Computer literacy and effective communication in English.
• Knowledge of federal/state apartment housing laws.
• Availability to work weekends and flexible hours.
• Own smartphone for certain duties.

Responsibilities

• Promotes Vivmark Residential's brand.
• Coordinates onsite presence at properties based on occupancy/revenue goals.
• Manages leads and customer experience using CRM across communities.
• Completes CRM tasks within required timeframes.
• Promotes communities based on residents' needs.
• Manages tour schedules.
• Inspects tour paths daily.
• Employs selling techniques to close sales.
• Cross-sells within and across sister communities.
• Maintains knowledge of community details.
• Supports marketing efforts.
• Monitors community trends for occupancy needs.
• Provides leadership to Leasing Consultants.
• Assists residents with payments and ledger inquiries.
• Communicates with service/office teams and residents.
• Coordinates resident events; may occur evenings/weekends.
• Prepares leasing documents accurately.
• Verifies move-in files.
• Completes required training timely.
• Complies with housing laws and landlord/tenant regulations.
• Represents the company professionally.

Skills

Sales experience

Customer service

English proficiency

Flexible schedule

Smartphone usage

Education

High School diploma or equivalent

Tools

CRM software

Job description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

What You'll Be Doing

• Promotes Vivmark Residential's brand.
• Coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
• Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
• Completes CRM tasks within the appropriate time frame.
• Promotes the communities based on the prospective resident's needs.
• Proactively manages the Tour Schedules.
• Inspects the community ready product and tour path daily.
• Employs effective selling techniques to close the sale.
• Cross-sells, both within assigned communities and other sister communities to meet the needs of the prospective residents.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Supports the community's marketing efforts.
• Monitors community trends to prepare for future occupancy needs.
• Provides leadership and mentorship to Leasing Consultants.
• Assists residents regarding payment and account ledger inquiries.
• Communicates effectively with the service and office team, as well as residents.
• Maintains market and community knowledge.
• Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
• Accurately and efficiently prepares and assists with all leasing documents.
• Assist with postings and notifications to the residents when assigned.
• Verifies all scheduled move-in files are complete.
• Completes all required training in a timely manner.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.

What You'll Need To Thrive

• Sales and Customer Service experience is preferred.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary: $25.37 to $31.01 per hour

Team members are eligible for overtime pay and performance incentives.

Bonus Qualifications

• Experience in leasing or property management
• College degree or coursework

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.