Multisite Assistant Community Manager - Multifamily

Hines; San Francisco (CA); On-site; USD 62,000 - 79,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Tuition assistance

Job summary

Hines is seeking a Multisite Assistant Community Manager to oversee two multifamily communities in the Bay Area. This role involves managing financial operations, promoting resident satisfaction, and ensuring effective communication with residents and owners. Ideal candidates will have prior experience in property management and strong communication skills.

Qualifications

• Two or more years prior Assistant Community Manager experience required.
• Experience with multifamily property management software preferred.
• Ability to travel across the Bay Area portfolio.

Responsibilities

• Oversee financial and operational facets of two communities.
• Promote resident satisfaction and retention.
• Complete daily transactions related to financial operations.

Skills

Communication

Accounting

Customer Service

Education

High school education or equivalent

Tools

Multifamily property management software

Microsoft Office

Job description

Multisite Assistant Community Manager - Multifamily

Join to apply for the Multisite Assistant Community Manager - Multifamily role at Hines

Multisite Assistant Community Manager - Multifamily

2 weeks ago Be among the first 25 applicants

Join to apply for the Multisite Assistant Community Manager - Multifamily role at Hines

This range is provided by Hines. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $38.00/hr

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

*Role is multi-site between 88Hillside in Daly City and Duboce in San Francisco*

As an Assistant Community Manager - Multifamily with Hines, you will be responsible for supporting two communities by overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out, financial reports, and leasing as needed. Responsibilities include, but are not limited to:

• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
• Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
• Adheres to Hines’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
• Processes resident move-outs by reviewing lease terms and notice requirements
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed
• Tours prospective residents and handles full-cycle leasing when needed

Qualifications

Minimum Requirements include:

• High school education or equivalent from accredited institution
• Two or more years prior Assistant Community Manager experience in multifamily property management or in a related industry required
• Multifamily property management software experience strongly preferred; Entrata experience a plus
• Intermediate knowledge of Microsoft Office
• Knowledge of basic accounting practices
• Excellent verbal and written communication skills
• Ability to travel across greater Bay Area portfolio
• Ability to work a flexible schedule including weekends and holidays
• Work indoors approximately 95% of the time and outdoors 5% of the time
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
• Ability to lift up to 25lbs
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
• Compensation: $30/hr - $38/hr + bonus

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

No calls or emails from third parties at this time please.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service, Finance, and Management

• Industries

  Real Estate and Hospitality

Referrals increase your chances of interviewing at Hines by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Tuition assistance

Get notified when a new job is posted.

Sign in to set job alerts for “Community Manager” roles.

Manager Organic Social Channels & Community

Group Brand Marketing Manager, AI Social and Community

Associate Manager Social Marketing, Fenty Skin

San Francisco, CA $79,900.00-$89,900.00 3 weeks ago

Manager, Digital Brand Marketing - Gap Outlet

San Francisco, CA $65,000.00-$125,000.00 5 months ago

San Francisco, CA $60.00-$70.00 5 months ago

Content Marketer and Social Media Manager

San Francisco, CA $100,000.00-$150,000.00 5 months ago

Content Creator and Social Media Manager (Contract)

San Mateo, CA $145,000.00-$190,000.00 1 week ago

Senior Growth Marketing Manager, Lifecycle

San Francisco, CA $85,000.00-$175,000.00 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.