Assistant Community Manager - City Center

Hines; Washington (District of Columbia); On-site; USD 64,000 - 81,000; Full time

Job summary

Hines is seeking an Assistant Community Manager - Multifamily to support the Community Manager in overseeing daily financial operations, lease administration, and resident relations at our Washington, DC property.

You will handle rent collections, deposits, and reconciliations; review resident ledgers; assist in evictions when required; coordinate with maintenance and vendors; and help deliver hospitality-focused service to residents while supporting owner communications.

Qualifications

• High School Diploma or equivalent from an accredited program.
• Two+ years in property management or a related industry.
• Experience with property management software; Entrada a plus.
• Intermediate knowledge of Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to lift up to 25 lbs and work on-site.

Responsibilities

• Manage daily financial operations including rent collection, deposits, reconciliations, and payable processing.
• Review resident files and balances, address delinquencies, and enforce lease terms.
• Assist in eviction procedures and represent the community in court when required.
• Review vendor invoices for payment and reconcile work performed.
• Process resident move-outs per lease terms.
• Promote resident satisfaction and retention by responding to issues promptly.
• Coordinate with maintenance and on-site supervisor; support community tours and owner communications.

Skills

Verbal communication

Written communication

Customer service

Team coordination

Education

High School Diploma or equivalent

Tools

Entrada software

Microsoft Office

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm with $95B+ in assets under management and operations in 30+ countries, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As an Assistant Community Manager - Multifamily with Hines, you will be responsible for supporting and assisting the Community Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports. Responsibilities include, but are not limited to:

• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
• Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
• Adheres to Hines’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
• Processes resident move-outs by reviewing lease terms and notice requirements
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed

Qualifications

Minimum Requirements include:

• High School Diploma or equivalent from an accredited required.
• Two or more years prior experience in property management or in a related industry preferred
• Experience with property management software preferred; Entrada experience a plus
• Intermediate knowledge of Microsoft Office
• Knowledge of basic accounting practices
• Excellent verbal and written communication skills
• Work indoors approximately 95% of the time and outdoors 5% of the time
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
• Ability to lift up to 25lbs
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
• Transfer properties and work overtime as business needs deem appropriate
• Ability to work a flexible schedule including weekends and holidays
• Compensation: $31/hr - $39/hr + Bonus

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.