High Rise Senior Community Manager - Multifamily

Hines; San Francisco (CA); On-site; USD 124,000 - 130,000; Full time

Job summary

Hines in San Francisco seeks a Senior Community Manager to oversee daily operations of a multi-unit property, lead a team, manage budgets, and drive occupancy and revenue goals.

You will ensure compliance with company policies, coordinate leasing, handle ownership communications, and promote resident satisfaction while maintaining safety and high standards across property amenities.

Qualifications

• High school diploma or equivalent; college degree is a plus.
• 5+ years’ experience as residential community/property manager or leadership role.
• Experience managing 400+ units across single or multiple sites.
• Experience with property management software; Entrata a plus.
• Proficiency in Microsoft Office and reporting tools.
• Strong customer service orientation and communication skills.

Responsibilities

• Provides leadership and support to team members to meet expectations.
• Develops and monitors budgets by analyzing financial statements and reports.
• Meets revenue targets by setting rents and collecting payments.
• Approves invoices and manages vendor payments.
• Controls expenditures within approved budgets and manages petty cash.
• Oversees lease enforcement and renewal processes.
• Addresses resident concerns promptly to improve satisfaction.
• Ensures maintenance staff meet Hines standards for safety and quality.
• Conducts regular property inspections and addresses issues.
• Engages with owners with updates on performance and tours.
• Maintains client relationships through timely reporting and communication.
• Leads hiring, training, and performance management.
• Reviews pricing to meet market and ownership goals.
• Stays involved with local apartment associations for compliance.

Skills

Leadership

Customer service

Team management

Budgeting

Communication skills

Sales/Lease management

MS Office

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Entrata

Property management software

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As the Senior Community Manager with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines’s policies and procedures. Responsibilities include, but are not limited to:

• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.

• Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns

• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports

• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance

• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund

• Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease

• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues

• Ensures the property’s maintenance team members comply with the Hines’s standards with respect to responding and completing resident service requests

• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal

• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed

• Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the property and responds quickly and with urgency to client/owner concerns, issues, questions, and requests

• Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices

• Conducts pricing reviews and implements approved strategy to meet or exceed market and ownership goals

• Active involvement in local apartment association(s) ensuring latest local jurisdictional requirements are implemented in a timely fashion

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from accredited institution; college degree is a plus.

• Five or more years’ experience as a residential community/property manager or leadership role in related industry

• Experience managing 400+ units, single, or combined sites

• Experience with more complex and/or mixed-use properties a plus

• Experience with property management software preferred; Entrata experience a plus

• Proficiency in Microsoft Office and property management software in order to complete required reports

• Strong customer service orientation

• Excellent verbal and written communication skills

• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters

• Transfer properties and work overtime as business needs deem appropriate

• Ability to work a flexible schedule including weekends and holidays

• Compensation: $123,600 - $130,000

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.