Multimedia Designer / Learning Experience (Remote - Costa Rica Only)

United States Digital Space LLC; United States; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health & Wellness

Time Off

Volunteer Days

Ignite Days

Financial — Compensation reflecting市场

Job summary

United States Digital Space LLC is seeking an Instructional Multimedia Designer to join the Education team within Customer Success. You will transform complex concepts into engaging multimedia experiences that improve learner comprehension and product adoption.

Collaborate with Technical Education Developers, apply visual design principles, and leverage AI-enabled tools to accelerate production while ensuring accessibility and quality. This role focuses on education, not marketing.

Qualifications

• Experience creating multimedia assets for learning or software environments.
• Advanced proficiency with Figma and scalable design systems.
• Experience using AI-enabled workflows to improve design and production.

Responsibilities

• Create multimedia assets for learning experiences: videos, animations, graphics, templates.
• Collaborate with Education Developers to translate objectives into visuals.
• Apply visual design to improve clarity, engagement and retention.
• Produce and edit video-based learning content with captions and voiceovers.
• Develop reusable visual systems and templates for consistency.

Skills

Multimedia design

Figma

AI-enabled workflows

Visual design principles

Learner-focused visuals

Communication & collaboration

Video/motion assets

Tools

Camtasia

Vyond

Articulate Storyline/Rise

ElevenLabs

Claude

Job description

At the company, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. the company stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here’s why you’ll thrive at the company:

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Join us at the company—where your talent and ambition meet limitless opportunities for success!

Summary of the Role and TeamAs an Instructional Multimedia Designer, you will join the company's Education team within Customer Success, a team of 13 professionals focused on helping customers, partners, and employees build capability and confidence with the company products and programs.

Reporting to the Senior Manager, Education Strategy & Development, you will create multimedia experiences that bring learning content to life. Working closely with Technical Education Developers (Instructional Designers), you will transform complex concepts into engaging, easy-to-understand visual experiences that improve learner comprehension, retention, and product adoption.

This role focuses on education and learning experiences, not marketing content. Success requires balancing strong visual design skills with an understanding of how multimedia can support learning outcomes and reduce cognitive load.

What You Will Be Doing

• Create multimedia assets for learning experiences, including product demonstration videos, animations, motion graphics, visual aids, presentations, GIFs, and reusable templates
• Partner with Technical Education Developers to translate learning objectives, scripts, and technical concepts into effective visual learning experiences
• Use visual design principles and adult learning concepts to improve clarity, engagement, and knowledge retention
• Leverage AI-enabled tools and workflows to accelerate content production, prototyping, and multimedia development while maintaining quality standards
• Produce and edit video-based learning content, including screen recordings, annotations, captions, voiceovers, and motion graphics
• Develop reusable visual systems, templates, and standards that improve consistency across courses, the Academy platform, and Community experiences
• Support visual branding and user experience within the company Academy (Docebo) and the company Community (Gainsight)
• Perform quality reviews to ensure multimedia assets meet standards for accessibility, usability, accuracy, and learner experience

What You Bring

• Experience creating multimedia, visual, video, or motion design assets for learning, education, enablement, or software-based environments
• Advanced proficiency with Figma and experience creating scalable design systems and visual assets
• Experience using AI-enabled creative workflows to improve design, multimedia production, prototyping, or content creation processes
• Strong understanding of visual design principles, including typography, hierarchy, layout, composition, and user experience
• Ability to translate complex concepts into clear visuals that support learner understanding and reduce cognitive load
• Experience collaborating with subject matter experts, instructional designers, or cross-functional stakeholders to deliver multimedia projects
• Strong communication, presentation, and feedback-integration skills with the ability to explain design decisions and iterate effectively
• Experience with tools such as Camtasia, Vyond, Articulate Storyline/Rise, ElevenLabs, Claude, or similar multimedia and learning technologies

Success Outcomes

First 3 Months

• Build an understanding of the company's products, learners, education strategy, visual standards, and development processes
• Demonstrate proficiency with the team's multimedia production tools, workflows, and design standards
• Deliver multimedia assets that align with brand guidelines and learning objectives
• Establish effective partnerships with Technical Education Developers and other Education stakeholders

Within 6 Months

• Independently create multimedia assets that consistently support learner comprehension and engagement
• Demonstrate effective use of AI-enabled workflows to improve production efficiency and content quality
• Deliver multiple projects simultaneously while maintaining quality, consistency, and clear stakeholder communication
• Contribute design recommendations that improve learning experiences and reduce learner confusion

Within 12 Months

• Serve as a trusted multimedia design partner across the Education team
• Consistently produce high-quality multimedia assets that require minimal rework and align with learning objectives
• Develop reusable templates, visual systems, and multimedia standards that improve scalability and consistency across Academy and Community experiences
• Identify and implement new AI-enabled workflows, automation opportunities, and production improvements that enhance team efficiency
• Demonstrate measurable impact on learner experience through clear, accessible, and effective visual learning content

For this role, the estimated annual base salary range is between ₡ 14,360,800.00 - ₡ 18,846,200.00 CRC. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process.

This posting is for an existing vacancy.

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making.

Overview of Benefits:

• Health & Wellness — Comprehensive medical, dental, and vision coverage, tailored to your local needs

• Time Off — PTO and public holidays to rest, recharge, and do what matters most

• Volunteer Days — Dedicated time to give back and support the communities that matter to you

• Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning

• Financial — Compensation that reflects your market and your value

• Tuition Assistance — Invest in your growth with support for continuing education and professional development

• Flexibility — Work where you thrive — remote and hybrid options available across most regions

the company is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [e-mail]

the company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at the company and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact