Multifunction Services Intermediate Supervisor

Gamma Phi Omega International; Ann Arbor (MI); Sur place; USD 65 000 - 92 000; Plein temps

Résumé du poste

University of Michigan in Ann Arbor is seeking a Multifunction Services Intermediate Supervisor to oversee Environmental Services staff, manage scheduling, payroll, and performance, and ensure compliance with Infection Prevention, Joint Commission, and safety standards. The role emphasizes leadership, teamwork, and continuous improvement in a fast-paced healthcare environment.

The supervisor will conduct rounds, inspections, and staff development, while coordinating with departments to meet

Description du poste

# Multifunction Services Intermediate SupervisorUniversity of MichiganAnn Arbor, MIFull-TimeNov 12, 2026Education## Job Description## How to ApplyA cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.## Mission StatementMichigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components: patient care, education and research that together enhance our contribution to society.## Job SummaryThe Multifunction Services Intermediate Supervisor provides direct supervision and daily operational oversight for Environmental Services (EVS) staff within assigned areas, shifts, or functions. This position supervises 15+ employees and is responsible for staff scheduling, workflow coordination, payroll and timekeeping review, attendance monitoring, performance evaluations and documentation, onboarding, training, quality inspections, service recovery, and regulatory readiness. The Intermediate Supervisor ensures EVS services are delivered in accordance with department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and institutional policies while promoting professionalism, accountability, teamwork, safety, service excellence, and continuous improvement.## Responsibilities\\** Provide direct supervision and daily operational oversight for Environmental Services staff, including a team of 15 or more employees* Coordinate daily staffing, assignments, workflow, service priorities, shift coverage, room turnaround needs, discharge activity, urgent requests, and routine cleaning demands to support timely and efficient service delivery* Supervise, coach, motivate, and hold staff accountable for performance, productivity, quality, safety, attendance, professionalism, and customer service expectations* Communicate department expectations, operational updates, staffing changes, safety reminders, quality concerns, and process changes to staff in a timely and consistent manner* Participate in recruitment, interviewing, selection, onboarding, training, performance evaluations, corrective action, investigations, and employee relations processes as assigned* Perform payroll, timekeeping, attendance monitoring, overtime review, discrepancy resolution, and related documentation in accordance with established deadlines, Human Resources policies, labor guidelines, and institutional procedures* Ensure staff mandatories are completed accurately and timely, including Cornerstone classes and performance evaluations* Maintain accurate and confidential documentation related to payroll, attendance, performance, coaching, corrective action, training, inspections, audits, service concerns, and other supervisory activities* Conduct daily rounding and complete assigned inspections, audits, and observations to assess cleanliness, staff performance, workflow, customer needs, safety concerns, supply levels, equipment issues, service quality, and compliance with required quality measures* Ensure cleaning and disinfection practices meet department standards, Infection Prevention requirements, Joint Commission expectations, safety guidelines, and applicable regulatory requirements; reinforce proper use of PPE, hand hygiene, isolation precautions, chemical safety, equipment safety, waste handling, and other safe work practices* Identify quality, safety, service, workflow, supply, equipment, performance, and compliance trends; implement follow-up actions, support quality improvement and regulatory readiness activities, and escalate concerns as appropriate* Support service recovery and routine issue resolution by investigating concerns, addressing patient/customer, employee relations, staffing, workflow, and operational concerns, and escalating complex or sensitive matters to appropriate leadership* Support special cleaning requests, department projects, emergency response, surge situations, and other duties as assigned## Required Qualifications\\** At least one of the following: + Associate's degree and 4 years of supervisory experience in an environmental services, educational, healthcare, hospitality, or other related field + Bachelor's degree and 2 years of supervisory experience in an environmental services, educational, healthcare, hospitality, or other related field + 3 years of demonstrated success as an Environmental Services supervisor within the organization* Ability to meet physical requirements of the job including frequent standing, walking, bending, reaching, pushing, pulling, lifting up to 50 lbs, and working with cleaning chemicals and equipment as required* Previous experience providing supervision, team leadership, work coordination, training, and performance support to a team of 10 or more employees* Demonstrated ability to provide excellent customer service and implement quality improvement measures in a fast-paced, service-oriented environment* Working knowledge of cleaning procedures, infection prevention practices, PPE, chemical safety, equipment use, and environmental cleaning standards* Ability to maintain confidentiality and handle employee, payroll, performance, and operational information with a high degree of integrity and in accordance with institutional policies* Demonstrated ability to supervise, coach, motivate, and hold staff accountable for performance, quality, safety, attendance, and customer service expectations* Ability to perform payroll and timekeeping responsibilities, including reviewing timesheets, monitoring attendance, resolving discrepancies, and meeting established guidelines* Ability to learn and apply Human Resources policies, labor guidelines, payroll procedures, attendance expectations, and performance management processes.* Ability to communicate professionally and effectively with staff, patients, visitors, clinical partners, customers, leadership, Human Resources, and other stakeholders and partners* Demonstrated ability to address routine employee relations, customer service, staffing, workflow, and operational concerns using sound judgment and appropriate escalation.* Demonstrated capability of the following interpersonal skills: team building, teamwork, coaching, conflict resolution, and communication* Excellent written and oral communication skills* Excellent listening and empathy skills* Strong conflict resolution, coaching, and employee engagement skills* Demonstrated ability to remain calm and professional under pressure and in stressful situations* Demonstrated ability to prioritize competing demands, adapt to changing needs, and make timely decisions in a fast-paced environment* Excellent attention to detail, organizational skills, follow-through, and documentation accuracy* Demonstrated competence using computer systems, including Microsoft applications, email, electronic documentation tools, and the ability to learn department-specific systems* Ability to work assigned shifts, weekends, holidays, and during emergency or surge situations as needed## Desired Qualifications\\** Previous supervisory experience in Environmental Services in a hospital, ambulatory care, long-term care, or academic medical center setting* Experience supervising union employees, preferably a team of 15 or more employees* Experience participating in recruitment, interviewing, onboarding, performance evaluations, corrective action, investigations, and employee relations processes* Knowledge of Joint Commission standards, Infection Prevention requirements, patient safety practices, and healthcare environmental cleaning expectations* Experience completing or managing quality inspections, audits, observations, patient interviews, restroom inspections, and environmental cleanliness checks* Knowledge of University of Michigan systems such as MiChart and ServiceNow* Knowledge of University of Michigan and Michigan Medicine policies and procedures## Why Join Michigan Medicine?Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.**What Benefits can you Look Forward to?*** Excellent medical, dental, and vision coverage effective on your very first day* 2:1 Match on retirement savings## Modes of WorkPositions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time and for any reason throughout the course of employment. Learn more about the work modes.All shifts/positions are onsite.## Work ScheduleThis position is Midnights / Thursday-Monday / 11:30 pm- 8:00 amAll shifts may require work on weekends and/or holiday rotations, and the willingness and ability to work longer hours as needed.## Background ScreeningMichigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third-party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Reporting Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.## Application DeadlineJob openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled at any time after the minimum posting period has ended.## U-M EEO StatementThe University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.### About University of MichiganWhy Work at Michigan?Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.Workplace CultureThe University of Michigan is committed to establishing, supporting and maintaining a culture where all members of the U-M community feel safe and supported.Our Values* Values guide our choices and actions. From how we hire and promote, make decisions, educate, conduct research, provide care, and treat one another. We strive to ensure the following values reflect who we are and what we stand for.* Integrity - We act with honesty and take responsibility for our actions.* Respect - We act in a way that acknowledges the humanity and contributions of each individual.* Inclusion- We create an environment where all can participate, are invited to contribute, and have a sense of belonging.* Equity - We create conditions that provide everyone an opportunity to thrive.* Diversity - We welcome, acknowledge and appreciate our similarities and differences.* Innovation - We promote creativity and curiosity to tackle challenges and inspire new ideas.More about Working at U-M* Our commitment to campus culture* Our commitment to faculty and staff well-being* Our commitment to employee engagement