Multifunction Services Intermediate Supervisor

Michigan Medicine; Ann Arbor (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Michigan Medicine seeks a Multifunction Services Intermediate Supervisor to oversee operational activities within the Logistics Department. This role involves supervising staff, ensuring compliance with policies, and maintaining efficient services for internal and external customers. Ideal candidates will possess strong communication skills and relevant supervisory experience, contributing to the mission of enhancing healthcare delivery.

Qualifications

• Bachelor's or Associate's Degree plus 2 years supervisory experience, or 6+ years of supervisory or equivalent experience.
• Strong work ethic and commitment to quality and customer service.
• Ability to work under stress and longer hours as needed.

Responsibilities

• Supervise processes in the Logistics Department; assign work to staff.
• Ensure compliance with policies and train team members.
• Monitor productivity and implement training programs.

Skills

Communication

Problem Solving

Organizational Skills

Education

Bachelor's Degree

Associate's Degree

Job description

Join to apply for the Multifunction Services Intermediate Supervisor role at Michigan Medicine.

Michigan Medicine is committed to improving the health of patients, communities, and populations through excellence in education, patient care, research, and technology development. Our mission is guided by our Strategic Principles, focusing on patient care, education, and research to enhance societal contributions.

Why Join Michigan Medicine?

As one of the largest healthcare complexes globally, Michigan Medicine has been at the forefront of medical and technological advancements since 1850. With over 30,000 employees, our vision is to attract, inspire, and develop outstanding professionals in medicine, sciences, and healthcare, aiming to become a world-renowned academic health system. Every team member contributes to this mission. Work at Michigan Medicine and be a part of something greater.

Responsibilities

Basic Function and Responsibility

Provides oversight and maintenance of operational and personnel activities within the Logistics Department to ensure efficient, cost-effective services for UMHS internal and external customers.

Essential Duties and Responsibilities

• Supervise processes in the Logistics Department; assign work to staff.
• Prepare forms for personnel and payroll processes.
• Ensure compliance with department, institutional policies, and regulatory codes; train team members accordingly.
• Monitor productivity and control systems; communicate findings and improvements to management.
• Implement and document training, education, and orientation programs using P.D.C.A. and LEAN principles, ensuring safety compliance.
• Evaluate staff performance; initiate corrective actions when necessary.
• Maintain supplies and tools for service provision.
• Collaborate with other departments and suppliers to resolve service issues.
• Maintain professional rapport with hospital personnel, patients, and visitors.
• Handle employee complaints and grievances.
• Interview, hire, and train new employees; monitor performance.
• Conduct disciplinary actions as needed.
• Participate in developing program proposals and reports.
• Provide technical assistance and training in area of expertise.
• Lead and participate in committees and teams.
• Evaluate medical equipment and supplies; advise on purchases.
• Assist in budget management.
• Perform other related duties as assigned.

  Minimum Qualifications

  • Bachelor's Degree or Associate's Degree plus 2 years supervisory experience, or 6+ years of supervisory or equivalent experience.
  • Strong work ethic, initiative, and commitment to quality and customer service.
  • Excellent communication, listening, and problem-solving skills.
  • Participative management approach.
  • Understanding of budgeting, profit/loss concepts, and organizational policies.
  • Organizational and prioritization skills.
  • Ability to work under stress, weekends, and holidays; willing to work longer hours as needed.