MultiFamily Portfolio Manager

Augusta Rental Homes; Augusta (GA); On-site; USD 55,000 - 65,000; Full time

Job summary

Augusta Rental Homes is seeking a portfolio manager to lead a high-performing maintenance team, ensure top-tier customer service for residents and owners, and optimize occupancy across the property portfolio.

You will oversee maintenance, vendor relations, lease administration, and financials, while using property management software and adhering to Fair Housing laws. A bachelor’s degree and 3+ years in property management are preferred; evening/weekend availability may be required.

Qualifications

• Bachelor's degree in Real Estate, Business Administration, or related field preferred.
• Minimum of 3 years of experience in property management, preferably conventional and housing subsidy.
• Strong knowledge of local multi-family market and landlord-tenant laws.
• Excellent communication and interpersonal skills.
• Proficiency in property management software; valid driver's license and reliable transportation.
• 1–2 years of customer service and sales experience preferred; able to work evenings and weekends.

Responsibilities

• Leadership: develop, lead, and manage a high-performing maintenance team.
• Customer Service & Communication: maintain high service levels with residents and owners.
• Occupancy: ensure optimal occupancy of properties.
• Maintenance & Facilities Management: oversee maintenance, turnover, and capital improvements.
• Vendor Relations: coordinate work with vendors; manage invoices and schedules.
• Lease Administration: maintain resident files and account ledgers.
• Financials: manage rents, fees, evictions, and security deposits; oversee expenses.
• Effective Use of Software: utilize software tools to track operations.
• Innovation & Accomplishment: stay updated on industry trends and best practices.
• Fair Housing: ensure compliance with laws and Augusta Rental Homes policies.
• Budget and Marketing: prepare annual budget; assist with marketing initiatives and lead generation.
• Contracting and Tenant Relations: negotiate leases and manage move-in/out processes.

Skills

Leadership

Customer Service

Financial Management

Communication

Software Proficiency

Education

Bachelor's degree in Real Estate/Business Admin

Tools

Property management software

Job description

Augusta Rental Homes is seeking a portfolio manager with a proven track record of success. The ideal candidate will be professional at all times, exhibit strong organizational skills, and thrive in a fast-paced environment. The property manager will also display excellent business judgment, have an acute concern for customer satisfaction, and possess a strong sense of fairness and integrity as they manage and oversee significant new real estate assets. In return, you’ll be supported by our caring and concise administrative team. You’ll also receive continuing education and a competitive salary. Responsibilities: Leadership: Effectively develop, lead, and manage a high-performing team of maintenance personnel by providing accountability, guidance, and support in their daily operations to maximize their engagement and minimize turnover. **Customer Service & Communication: **Ensure a high level of customer service and communication to residents and owners to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Proven ability to address resident complaints, violations, and problems. Occupancy: Ensure optimal physical and economic occupancy of the properties within the assigned portfolio. Maintenance & Facilities Management: Oversee all facilities operations, including maintenance, turnover, capital improvements, and service contracts to ensure quality and expense control. Vendor Relations: Provide consistent communication with outside vendors regarding work schedules, scope of work requirements, invoices, and Augusta Rental Homes' expectations. Lease Administration: Maintain a detailed record of residents' files and account ledgers to ensure company database integrity. Financials: Ensure that all rents are collected, additional fees are charged accurately, file evictions, and process security deposit accountings promptly when due. Process all invoices on a weekly basis and continuously monitor total property expenses. Effective Use of Software : Utilize various software tools to manage and track operations effectively. I **nnovation & Accomplishment: **Stay updated with industry trends and best practices in property management to drive continuous improvement. Fair Housing: Ensure compliance with all local, state, and federal fair housing laws as well as all policies with Augusta Rental Homes. Prepare annual budget to help make sure financial objectives are met. Helps create and organize marketing initiatives that generate excitement and new qualified leads/leases. Contract with tenants by negotiating leases and collecting and refunding security deposits to facilitate smooth move-in and move-out processes. Advertise and obtain referrals to attract new tenants. Coordinate and oversee on-site operations, including budget implementation, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.

Responsibilities

• Leadership: Effectively develop, lead, and manage a high-performing team of maintenance personnel by providing accountability, guidance, and support in their daily operations to maximize their engagement and minimize turnover.
• Customer Service & Communication: Ensure a high level of customer service and communication to residents and owners to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability. Proven ability to address resident complaints, violations, and problems.
• Occupancy: Ensure optimal physical and economic occupancy of the properties within the assigned portfolio.
• Maintenance & Facilities Management: Oversee all facilities operations, including maintenance, turnover, capital improvements, and service contracts to ensure quality and expense control.
• Vendor Relations: Provide consistent communication with outside vendors regarding work schedules, scope of work requirements, invoices, and Augusta Rental Homes' expectations.
• Lease Administration: Maintain a detailed record of residents' files and account ledgers to ensure company database integrity.
• Financials: Ensure that all rents are collected, additional fees are charged accurately, file evictions, and process security deposit accountings promptly when due. Process all invoices on a weekly basis and continuously monitor total property expenses.
• Effective Use of Software: Utilize various software tools to manage and track operations effectively.
• Innovation & Accomplishment: Stay updated with industry trends and best practices in property management to drive continuous improvement.
• Fair Housing: Ensure compliance with all local, state, and federal fair housing laws as well as all policies with Augusta Rental Homes.
• Prepare annual budget to help make sure financial objectives are met.
• Helps create and organize marketing initiatives that generate excitement and new qualified leads/leases.
• Contract with tenants by negotiating leases and collecting and refunding security deposits to facilitate smooth move-in and move-out processes.
• Advertise and obtain referrals to attract new tenants.
• Coordinate and oversee on-site operations, including budget implementation, vendor relationships, contractor workmanship, rent collections, accounts payable, etc., to ensure smooth operations of the property.

Qualifications

A bachelor's degree in Real Estate, Business Administration, or a related field is preferred. Minimum of 3 years of experience in property management, preferably in conventional and housing subsidy. Strong knowledge of the local multi-family market and landlord-tenant laws. Excellent communication and interpersonal skills. Proficiency in property management software. Valid driver's license, reliable transportation, and working cell phone. 1-2 years of customer service and sales experience preferred. Enjoys meeting people and takes pride in providing excellent customer service. Able and willing to work both evenings and weekends. Exquisite presentation and negotiation skills.

Physical Requirements

• High School Diploma or GED required. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Required to stand, walk, and sit; talk or hear, both in person and by telephone; use hands to finger, handle, or feel objects or controls; reach with hands and arms. Regularly required to stoop, kneel, bend, crouch, and occasionally lift to 25 lbs. Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision, and the ability to adjust focus. Must have the ability to operate a vehicle to visit and perform property inspections.

Compensation

$55,000-$65,000 per year