Multifamily Leasing Pro — Customer-Driven & Growth-Oriented

Hillwood Properties; Fort Worth (TX); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA depending on plan

Paid time off and holidays

Parental and family caregiver leave

Mental health resources

Life insurance and disability coverage

401(k) with company match

Job summary

Hillwood Properties' Multifamily Division is seeking a customer-focused Leasing Professional to support our multifamily communities within AllianceTexas Town Center.

This position is responsible for driving leasing performance, supporting resident retention initiatives, delivering exceptional customer service, and contributing to the overall success of the community through strong operational and administrative support.

Qualifications

• Excellent verbal, written, and interpersonal communication.
• Strong customer service orientation with ability to build rapport.
• English reading and writing proficiency.
• Strong organizational skills with attention to detail.
• Ability to work independently and as part of a team.
• Professionalism, accountability, and sound judgment.
• Leadership potential and proactive, solutions-oriented mindset.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Willingness to learn new technology platforms.
• Familiarity with AI-enabled tools and property management software is a plus.

Responsibilities

• Maintain a professional appearance and dress code.
• Deliver excellent customer service to residents, prospects, vendors, and team members.
• Greet, pre-qualify, tour, and follow up with prospective residents.
• Prepare and maintain lease documentation.
• Know the community, amenities, pricing, and local market conditions.
• Assist with marketing initiatives and resident events.
• Support retention efforts through proactive communication.
• Handle administrative tasks and service requests.
• Conduct pre-move-in inspections and model unit tours.
• Report maintenance concerns via work orders.
• Complete daily operations tasks.
• Ensure compliance with Fair Housing and policies.
• Participate in training and professional development.
• Maintain reliable transportation for business travel.
• Support new initiatives including AI tools and pilot programs.
• Provide support to sister communities as needed.
• Work weekends, holidays, evenings, overtime as required.
• Perform other duties as assigned.

Skills

Communication

Customer service

English proficiency

Organization

Team player

Professionalism

Leadership potential

Microsoft Office

Learning new tech

AI tools familiarity

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Office

Property management software

AI tools

Job description

Hillwood Properties' Multifamily Division is seeking a customer-focused Leasing Professional to support our multifamily communities within AllianceTexas Town Center.

This position is responsible for driving leasing performance, supporting resident retention initiatives, delivering exceptional customer service, and contributing to the overall success of the community through strong operational and administrative support.