Multichannel Sales Specialist (MCSS)

Convoy Supply Inc; Kent (WA); Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits

Career growth opportunities

Remote work (Washington)

Job summary

Convoy Supply Inc is seeking a Multichannel Sales Specialist to drive reactivation and growth across key accounts. This role is 100% remote for candidates based in Washington state and requires proactive outreach, lead qualification, and collaboration with Sales, Marketing, and Customer Service.

As the primary contact for new relationships, you will craft tailored solutions, identify dormant accounts, and manage a strong pipeline through phone and email outreach.

Qualifications

• 1–2 years of experience in sales or related fields, ideally in construction or building materials.
• Experience with building materials or roofing solutions is preferred.
• Bachelor's degree in business or marketing is a plus.
• Strong communication, interpersonal, and organizational skills.
• Proven ability to meet and exceed targets and to qualify leads

Responsibilities

• Identify dormant or underperforming accounts and develop reactivation strategies.
• Qualify incoming leads from forms and requests, converting to MC accounts or passing to field sales.
• Build and maintain relationships with former clients and understand their needs.
• Conduct needs assessments and tailor offerings to each account.
• Use phone and email to reach out, schedule meetings, and present solutions.
• Follow up consistently to maintain interest and progress reactivation.
• Collaborate with Sales, Marketing, and Customer Service to align strategies.
• Track progress and report results to management; stay informed on market trends.

Skills

Communication

Lead qualification

Account management

Strategic thinking

Customer relationship building

Education

Bachelor's degree in business or related field

Tools

Salesforce

Job description

Multichannel Sales Specialist
This role is 100% remote, candidate must be based in the state of Washington.

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
  • Employee Assistance Programs and Telemedicine Services
  • Retirement saving plans
  • Employee referral bonuses
  • Paid training and development
  • Paid time off (vacation, sick time and company-paid holidays)
  • Short- and Long-term disability coverage

If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

The Multichannel Sales Specialist (MCSS) is pivotal in supporting Convoy's mission for continued year-over-year growth. The MCSS plays a key role in managing Convoy's micro customers, as well as re-engaging and expanding the accounts that have been lost or are downtrading within the portfolio.Additionally, the MCSS is responsible for qualifying all incoming leads through both digital and physical channels. They will also have targeted outreach plans in partnership with marketing. As the primary point of contact for most new relationships with Convoy, this role is vital in ensuring professionalism and setting a positive tone for future interactions, delivering an exceptional first experience for new customers.

Responsibilities

• • Identify and target dormant or underperforming accounts, developing customized strategies to re-engage and reactivate these clients.
  • Qualify all incoming leads from counter and customer service lead forms, converting them into MC accounts or passing them to the field sales team as appropriate.
  • Build and maintain relationships with former clients, understanding their needs and presenting tailored solutions.
  • Conduct comprehensive needs assessments to understand the unique requirements of each account and align our offerings accordingly.
  • Use a variety of communication channels (phone, email) to reach out to accounts, scheduling meetings or presentations as needed.
  • Consistently follow up with accounts to maintain interest and drive progress toward reactivation.
  • Collaborate closely with Sales, Marketing, and Customer Service teams to align strategies and share insights into account reactivation.
  • Track and report progress, providing regular updates to the manager on reactivation activities and results.
  • Stay up to date on industry trends, competitor actions, and market shifts to better position our offerings.

Requirements

• 1-2 years of experience in sales, customer service, inside sales, business development, or a related field, ideally within the construction industry.
• Bachelor's degree in business, marketing, or a related field is a plus.
• Experience with building materials or roofing solutions is preferred.
• Strong communication, interpersonal, and organizational skills.
• Proven ability to meet and exceed targets.
• Strategic thinker with experience in developing and executing reactivation strategies.
• Proficiency in CRM software (Salesforce) and sales tools.
• Self-motiv