Multi-Unit Team Leader

Western Union; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Multi-Unit Team Leader, where you will lead a diverse team in delivering exceptional customer service. This role involves managing multiple locations, training staff, and ensuring smooth operations. With a focus on collaboration and innovation, you'll be part of a passionate team dedicated to making financial services accessible worldwide. If you're ready to take on a leadership role in a dynamic environment, this opportunity is perfect for you.

Benefits

Health Insurance Options

Short-term Incentives

Life Insurance

Development Platforms

Qualifications

• 5-10 years of Teller experience required.
• Experience as a team lead or people manager is essential.

Responsibilities

• Train and guide Tellers and Senior Tellers.
• Manage daily money transfer activities and cash positions.

Skills

Customer Service

Bilingual (English/Spanish)

Team Leadership

Money Handling

Microsoft Office Skills

Education

High School Diploma

Teller Experience (5-10 years)

Job description

Muti-Unit Team Leader - Bilingual English/Spanish - Dallas, TX

Are you passionate about customer service? Do you like helping others move money globally? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Western Union as a Muti-Unit Team Leader.

Western Union powers your pursuit.

As a Muti-Unit Team Leader, you will be responsible for maintaining the well functioning of several western union stores, managing staff and providing valuable customer service. Schedules may include weekends and holidays.

Role Responsibilities

• Provide training/guidance for all Tellers and Senior Tellers.


• Review cash deposits and process cash transfers.


• Reconcile store's daily money transfer activity and cash position.


• Schedule hours for all store associates.


• Develop Marketing Plans for location.


• Primary hours will be afternoon to evening hours including weekends with additional coverage including holidays and overnight hours.

Role Requirements

• 5-10 years of Teller experience.


• Experience as a team lead or people manager.


• Availability to drive and supervise several stores within the Dallas area.


• Experience with customer service and money handling.


• Fluency in English and Spanish is required.


• Microsoft Office Skills/Computer Skills.


• Experience working within compliance standards, following standard operating procedures.


• Experience working in a client facing position providing excellent customer service support.


• Ability to open and close store locations and provide leadership oversite to other Tellers.

We make financial services accessible to humans everywhere. Join us for what's next. Western Union is positioned to become the world's most accessible financial services company -transforming lives and communities. We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You'll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you're ready to help drive the future of financial services, it's time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .

Salary The hourly rate is $23.50 per hour.

Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Location (in-person): 1110 E Parker Rd #105, Plano, TX 75074

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Western Union has determined the category of this role to be Full-time In-person. This refers to employees who, due to the nature of their work, must be in the office full-time.

Schedule

Our Dallas, TX location has standard operation hours Sunday - Saturday, 9:00 AM - 8:00 PM CT. The Teller will work 40 hours a week and days will vary. Successful applicants will have the flexibility to work any day of the week within regular business hours.

"For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information."

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

05-06-2025

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.