Multi Unit Site Leader II, New York, #810

Gopuff; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Join a leading company as a Multi Unit Site Leader, where you'll lead multiple operation associates across retail and Micro Fulfillment Centers. This fast-paced role requires strong leadership, analytical skills, and a focus on customer experience. You'll manage daily operations, develop talent, and ensure staffing levels meet operational needs. Ideal candidates have 5+ years of experience in retail or operations and a relevant degree. Flexibility to work varied hours and travel is essential.

Qualifications

• 5+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management.
• Proven ability to lead, develop, and retain high-performing employees.

Responsibilities

• Support your team of Operation Associates in managing daily operations.
• Coach and develop Operation Associates to improve performance.
• Track and analyze metrics to measure success.

Skills

Leadership

Analytical Skills

Communication

Organizational Skills

Education

Degree in Business

Degree in Operations

Degree in Supply Chain

Degree in Management

Degree in Science

Degree in Technology

Degree in Engineering

Degree in Math

Job description

6 days ago Be among the first 25 applicants

The Multi Unit Site Leader role is an intense and fast-paced position within goPuff that requires drive, grit, positivity, and enthusiasm.

Join Gopuff as a Multi Unit Site Leader, where you will need to be a self-starting and entrepreneurial leader. In this role, you will lead multiple operation associates across retail and Micro Fulfillment Centers (MFC) to drive development and focus on PNL profitability. As part of the Field operations team, you will report to the Regional Manager and collaborate with capacity planning, supply chain, human resources, retail strategy, merchandising, marketing, finance, and pricing teams. The success of these retail stores and/or MFCs depends on your ability to execute and lead a team focused on delivering an exceptional customer experience. We welcome candidates from diverse backgrounds and skills.

You Will:

1. Support your team of Operation Associates in managing daily operations in retail and/or MFC environments.
2. Coach and develop Operation Associates to improve performance and prepare them for new roles.
3. Focus on performance management and succession planning to develop a strong talent bench.
4. Track and analyze metrics to measure success and develop strategies to enhance customer experience.
5. Serve as a liaison between department rollout, local execution, and leadership partners.
6. Ensure proper staffing levels and anticipate operational needs.

You Have:

1. 5+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management.
2. Leadership experience managing multi-location teams.
3. Proven ability to lead, develop, and retain high-performing employees.
4. Strong analytical skills and the ability to motivate in a deadline-driven environment.
5. Excellent communication and organizational skills.
6. Willingness to travel at least 90% of the time.
7. A degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or related fields is preferred.
8. Flexibility to work fluid schedules, including peak hours (5pm - 3am), and support on weekends and holidays.
9. Ability to stand, bend, reach, walk, and lift up to 49 pounds during shifts.

At Gopuff, we understand that life can be unpredictable. Whether you forget the milk, run out of pet food, or need ice cream late at night, we deliver your needs in minutes.

We’re building a motivated team to bring convenience and predictability to an unpredictable world. Join us on Team Blue.

Gopuff is an equal opportunity employer, committed to an inclusive workplace. We do not discriminate based on race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply.