Multi Unit Site Leader II, New York, #810

Gopuff; New York (NY); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Multi Unit Site Leader to drive operational excellence across multiple locations. This dynamic role demands a self-starting leader who can manage diverse teams and ensure optimal performance in retail and Micro Fulfillment Centers. You will be pivotal in coaching your team, tracking key metrics, and developing strategies to enhance customer satisfaction. With a focus on leadership and talent development, this position offers an exciting opportunity to shape the future of convenience delivery. If you thrive in fast-paced environments and have a passion for operational success, this role is perfect for you.

Qualifications

• 5+ years in retail, operations, or data-driven project management.
• Experience managing multi-location teams and developing talent.

Responsibilities

• Support local Operation Associates in daily operations.
• Track metrics to improve customer experience and site performance.
• Coach and develop team members for new roles and responsibilities.

Skills

Leadership

Analytical Skills

Communication Skills

Organizational Skills

Project Management

Education

Degree in Business

Degree in Operations

Degree in Supply Chain

Job description

The Multi Unit Site Leader role is an intense and fast-paced role within goPuff that requires drive, grit, positivity, and enthusiasm.

Join Gopuff as a Multi Unit Site Leader, where you will need to be a self-starting and entrepreneurial strong leader. In this role, you will also lead multiple operation associates across retail and Micro Fulfillment Centers (MFC) to drive development and focus on PNL profitability. As part of the Field operations team, you will report to the Regional Manager and work with capacity planning, supply chain, human resource business partners, retail strategy, merchandising, marketing, finance and pricing teams. Ultimately, the success of these retail stores and/or MFCs rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We recognize that people come from diverse backgrounds and skills and welcome all to apply.

You Will:

• Support your team of local Operation Associates in their daily efforts to ensure that we have the proper direction for managing day-to-day operations in a retail and/or MFC environment.
• Coach and develop Operation Associates to continue to improve while preparing them to take on new roles and responsibilities.
• Develop a deep bench of talent by focusing on performance management and succession planning.
• Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers.
• Serve as the liaison between department rollout, local execution and other department leadership partners.
• Ensure your sites are operating at appropriate staffing levels and anticipate needs.

You Have:

• 5+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management.
• Leadership and management experience required of multi-location teams.
• Demonstrated ability to lead, develop, manage and retain high performing employees.
• Adept at analytical work and the ability to motivate others in a deadline-driven environment.
• Strong communication and organization skills.
• Must be willing to travel at least 90% of the time.
• Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field preferred.
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business.
• Ability to stand, bend, reach and walk during shifts.
• Ability to lift up to 49 pounds.

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.