Multi-Unit Restaurant Leader & Growth Coach

Ontario Trillium Foundation; Fort Lauderdale (FL); On-site; USD 60,000 - 85,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Market Leader based in Fort Lauderdale, Florida. In this role, you will provide leadership and coaching to multiple restaurants, ensure operational standards are met, and develop business plans in collaboration with franchise owners. The ideal candidate will have at least 3 years of experience in a similar field, possess strong analytical skills, and be fluent in English. Robust training and team development skills are essential for driving guest satisfaction and business performance.

Qualifications

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality.
• Fluent in spoken and written English.
• Basic computer skills and math.

Responsibilities

• Support Restaurant Manager(s) to ensure excellent operations.
• Analyze restaurant sales to drive improvement.
• Deliver training to restaurant managers.

Skills

Strong analytical skills

Teamwork

Time management

Problem solving

Motivating others

Education

College degree preferred

Job description

A Market Leader generally provides leadership, coaching and direction to approximately 5-8 restaurants. A ML supports Restaurant Manager(s) to ensure excellent restaurant operations, helps to maximize sales and profits of each restaurant and to ensure they are delivering great guest service and meeting and executing all applicable Brand standards.

Responsibilities Include:

• Able to perform all duties of restaurant team members and restaurant managers

• Ensure all restaurants in their portfolio are meeting Brand operational standards and food safety standards

• Analyze restaurant sales and drive improvement in restaurant operations, execution, sales and profitability

• Understand local marketing area and competitor trends

• Establish sales and service goals with franchise owners and restaurant managers

• Provides great guest service and resolves issues

• Lead team meetings

• Deliver training to restaurant managers on a variety of topics including marketing windows and LTOs and Brand initiatives

• Ensure that restaurants correctly execute new products and processes in a marketing window

• Develop business plans for their portfolio and develop action plans with franchise owners.

• Drive a clear vision and clearly communicates to the team

• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

• Recruit hire, onboard and develop restaurant managers

• Plan, monitor, appraise and review restaurant employee performance

• Manage and coordinate the Restaurant Management team to support their restaurant performance &execution

• Coach Restaurant Managers to drive sales, improve profitability and guest satisfaction

Education/Experience:

• Basic computer skills

• Fluent in spoken and written English

• Basic math and financial management

• 3 years previous multi-unit or similar experience in retail, restaurant or hospitality

• College degree preferred

Key Competencies:

• Strong analytical skills and business acumen

• Works well with others in a fun, fast-paced team environment

• On time, demonstrates honesty and a positive attitude

• Willingness to learn and embrace change

• Guest focused

• Ability to train and develop a team

• Time management

• Problem solving

• Motivating others

Physical Demands/Working Conditions:

• Standing on feet

• Repetitive motion including bending, stooping and reaching

• Lifting packages

• Wearing a headset (if applicable)

• Working in a small space

• Requires travel between restaurants