Multi Unit Manager

Hudson; Philadelphia (Philadelphia County); Presencial; USD 73.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily Pay

Hudson Employee Discount 20%

Hudson Food and Beverage Discount 50%

PTO

Personal and Parental Leave

Company Paid Life Insurance

Employee Recognition Programs

Advancement and Growth Opportunities

On-going Training & Development

Descripción de la vacante

Hudson is seeking a Retail Multi-Unit Manager at Philadelphia International Airport (PHL) to lead operations across a defined zone, managing up to $10M in annual revenue and reporting to the Senior Director of Operations.

You will ensure stores meet standards for cleanliness, staffing, and financial performance, coach managers, monitor KPIs, oversee hiring, training, and safety, and drive merchandising and tech adoption across all locations.

Formación

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field.
• 6 years of retail operations experience, including 2 years in multi-unit leadership.
• Proven success managing up to $10M revenue portfolios across multiple concepts.
• Proficiency with POS, inventory management, scheduling, and reporting tools.

Responsabilidades

• Ensure stores are prepared for next-day opening and execute opening/closing procedures.
• Support Director of Operations in achieving financial targets by monitoring sales, expenses, and profitability.
• Oversee maintenance and repairs to maintain standards.
• Schedule managers to ensure leadership coverage and handle hiring/termination decisions within the zone.
• Coach and develop leaders; promote engagement, diversity, and inclusion.
• Analyze zone performance and collaborate on strategic financial decisions.

Conocimientos

Retail operations

Multi-unit leadership

Financial acumen

People development

Customer focus

Strategic thinking

Educación

Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field

Herramientas

POS systems

Inventory management software

Scheduling systems

Reporting tools

Descripción del empleo

The Retail Multi-Unit Manager l at Philadelphia International Airport (PHL), provides operational leadership across a defined geographic zone with up to $10M in annual revenue, supporting the location’s Senior Director or Director of Operations. This role ensures all retail stores within the assigned terminal/concourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.

Key Responsibilities

• Ensure all stores are prepared for next-day opening and that management executes all opening and closing procedures.
• Support the Director of Operations in achieving financial performance targets by monitoring sales, controlling expenses, and maximizing profitability.
• Oversee planned maintenance and address repair needs promptly to maintain operational standards.
• Schedule managers to ensure leadership coverage during all operating hours; interview and make hiring, termination, and advancement decisions within the zone.
• Hold management accountable for onboarding/offboarding processes and compliance with training requirements.
• Champion employee engagement, diversity, and inclusion initiatives; provide coaching and development to build high-performing teams.
• Analyze operational data to monitor zone performance; collaborate with DO/Senior DO on strategic initiatives and financial decisions.
• Ensure accurate ordering, receiving, and stocking of merchandise; train teams on proper inventory procedures.
• Oversee planogram execution, visual merchandising standards, and seasonal resets across all stores.
• Monitor inventory levels, turnover rates, and shrink; implement controls to minimize loss.
• Ensure management and staff are proficient in POS, inventory management, scheduling systems, and other retail technology platforms.
• Monitor and maintain retail equipment; schedule routine service and repairs as needed.
• Drive adoption of new retail technologies to improve efficiency and customer experience.
• Maintain working knowledge of brand standards, lease agreements, and landlord relations.
• Implement marketing programs and promotional activities; ensure compliance with brand campaigns.
• Resolve escalated customer and associate issues using sound judgment; provide feedback and coaching to subordinate leaders.
• Ensure compliance with all federal, state, and local safety and health standards.
• Train managers and staff on wellness protocols and safety procedures; maintain audit readiness.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Retail Management, Marketing, or related field (preferred; counts for 3 of the 6-year requirement).
• Minimum 6 years of retail operations experience, including 2 years in multi-unit leadership roles.
• Proven success managing up to $10M revenue portfolios and leading teams across multiple retail concepts.

Technical Skills

• Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools.
• Strong knowledge of inventory management, planogram execution, and visual merchandising standards.
• Ability to analyze retail KPIs such as sales per square foot, inventory turnover, shrink rates, and customer conversion metrics.
• Familiarity with category management, retail space optimization, and seasonal merchandising strategies.
• Operational Leadership: Drives execution across multiple stores to achieve financial and service goals.
• Financial Acumen: Interprets P&L and KPIs to deliver sustainable growth and profitability.
• People Development: Builds positive work environments through coaching, mentoring, and leadership.
• Customer Focus: Ensures superior service and brand compliance across all locations.
• Strategic Thinking: Anticipates challenges and implements solutions to complex operational issues.
• Change Leadership: Champions technology adoption and process improvements to enhance efficiency.

Schedule & Reporting

• Reports directly to the Senior Director or Director of Operations.
• Works a varied, rotating schedule, including early mornings, peak periods, and closing shifts to ensure operational oversight.
• Weekend and holiday availability required based on business needs.
• Regular on-site presence across store locations to maintain standards and engage leadership teams.

What we will offer you:

• Competitive Salary of $73,413.00 to $90,098.00 annually
• Daily Pay- Get your money as you earn it
• 20% Hudson Employee Discount
• 50% Hudson Food and Beverage Discount
• PTO
• Personal and Parental Leave Programs
• Company Paid Life Insurance
• Employee Recognition Programs
• Advancement and Growth Opportunities
• On-going Training & Development

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”)