Retail Multi-Unit Manager I

Hudson by Avolta; Philadelphia (Philadelphia County); On-site; USD 73,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Holiday pay

Employee discounts

Employee assistance program

Career growth opportunities

Referral program

Job summary

Hudson by Avolta is seeking a Retail Multi-Unit Manager I to lead store operations across multiple zones at Philadelphia International Airport. You will drive performance, coach store leaders, manage inventory and merchandising, and ensure safety and regulatory compliance while delivering strong guest experiences.

The role requires 6+ years in retail operations with multi-unit leadership, expertise in SOPs, inventory management, and retail technology platforms.

Qualifications

• 6+ years combined education and professional experience exceeding 6 years
• Experience supervising a retail operations team
• Leadership in multi-unit retail environments
• Strong knowledge of SOPs, inventory, and merchandising

Responsibilities

• Lead multiple retail locations to meet standards for cleanliness, staffing, and financial performance
• Oversee hiring, onboarding, and coaching of store management teams
• Ensure inventory management, planogram execution, and visual merchandising
• Monitor KPIs and drive revenue through marketing programs and promotions
• Maintain safety standards and regulatory compliance across zones
• Collaborate with leaders on strategic initiatives and budget targets
• Utilize retail tech platforms (POS, scheduling, inventory, reporting)

Skills

Team supervision

Retail operations

Planogram execution

POS systems

Scheduling systems

Inventory management

KPI analysis

Space optimization

Education

Bachelor’s degree in Business Administration

Job description

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Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay

Employee discounts across all company brands

Employee assistance program

• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus

Benefits may vary by position so ask your recruiter for details.

Advertised Compensation:$73,413.00to$90,098.00

Purpose : The Retail Multi-Unit Manager, at Philadelphia International Airport, I provides operational leadership within a defined geographic section or zone, supporting the location's Senior Director or Director of Operations. The Retail Multi-Unit Manager I ensures that all retail stores within the assigned t erminal/ c oncourse/zone maintain exceptional standards for cleanliness, staffing, operational readiness, and financial performance by holding management accountable for results.

Essential Functions:

Ensures comprehensive implementation and enforcement of established Standard Operating Procedures (SOPs) across multiple retail locations by conducting systematic operational reviews, monitoring compliance with brand standards, and developing corrective action plans when performance gaps are identified; oversees management teams to guarantee consistent adherence to operational protocols while identifying opportunities for process improvements across assigned zones

Reviews daily timekeeping punches and monitors overtime compliance for hourly associates across assigned zones to ensure adherence to labor regulations, union agreements where applicable, and budget parameters while supporting financial performance targets

Schedules managers to ensure zone coverage during all operating hours with appropriate leadership presence; makes hiring, termination, and advancement decisions while holding management accountable for onboarding processes, training compliance, and employee engagement initiatives

Ensures comprehensive inventory management including daily ordering, appropriate stock levels, merchandise receiving, and vendor coordination while overseeing planogram execution, visual merchandising standards, and shrink minimization procedures across all zone stores

Analyzes operational data to monitor zone performance and collaborates with Director of Operations on strategic initiatives while engaging with Operations Controller on financial decisions and escalating loss prevention concerns appropriately

Ensures management and staff proficiency in company retail systems including POS, inventory management, and scheduling platforms while embracing new retail technologies and maintaining equipment through routine service and repairs

Assesses skill levels of retail team members and conducts on-the-job training while maintaining working knowledge of brand standards, lease agreements, and procedures to maximize brand/landlord relations across assigned zones

Develops and implements creative strategies to increase revenue and customer engagement while managing marketing programs, promotional activities, and seasonal campaigns as directed by corporate initiatives

Maintains comprehensive understanding of federal, state, and local safety and health standards while holding management accountable for safety compliance and training team members in wellness protocols and safety procedures

Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed while maintaining exceptional standards for cleanliness, operational readiness, and overall zone presentation

Reporting Relationship & Role Information:

The position typically reports to the Senior Director/Director of Operations within the assigned location

The Retail Multi-Unit Manager I position as described falls under the Fair Labor Standards Act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests

The Retail Multi-Unit Manager I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor GM and restaurant team members ' work activities during these different days and times.

The Retail Multi-Unit Manager I position is included in a series of multi-unit, multi-brand leadership positions of increasing scope and complexity, illustrated by the table below:

Minimum Qualifications, Knowledge, Skills, and Work Environment:

Education and Experience: The combination of education and professional experience must exceed 6 years:

In a leadership role: Requires 2 years of experience supervising a team of retail operations professionals engaged in executing multi-unit retail management programs

In a technical role: Requires 6-8 years of retail operations experience engaged in developing and delivering store management, merchandising, and customer service programs

A bachelor's degree in Business Administration , Retail Management, Marketing, or related program can count for 3 of the 6-year requirement

Specialized Training:

Knowledge of state and federal retail, employment, safety, and consumer protection regulations and statutes

Strong knowledge of retail inventory management, planogram execution, and visual merchandising standards

Proficiency in retail technology platforms including POS systems, inventory management software, scheduling systems, and reporting tools

Ability to analyze retail KPIs including sales per square foot, inventory turnover, shrink rates, and customer conversion metrics

Understanding of retail space optimization, category management, and seasonal merchandising strategies

Business acumen with retail operations mindset required to understand the long-term implications of merchandising, inventory management, and customer experience planning to advance organizational goals

Demonstrated history of understanding the needs of retail business operations, brand partners, landlord stakeholders, the retail associate population, and individual store circumstances

Demonstrated history ofcreating and maintaining positive work environmentsthroughcoaching, developing, and leading teamsto achieve common goals

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (\"the Company\"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as \"protected characteristics\").

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