Multi-Unit GM - Lead Team, Elevate Guest Experience

Tropical Management Holdings, Inc.; Westland (MI); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Flexible scheduling

Job summary

Tropical Management Holdings, Inc. is seeking a high-energy General Manager for a Tropical Smoothie Cafe in Westland, Michigan. You will lead daily operations, develop a strong team, and drive profitability while delivering an exceptional guest experience.

Responsibilities include budgeting, inventory, vendor relations, and ensuring health compliance. The role offers a competitive salary, a five-day workweek, and SERVE Hospitality Group benefits including medical, dental, vision, and 401(k) with

Qualifications

• 2+ years of restaurant management or supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to work a flexible schedule, including weekends and holidays.
• Valid driver’s license and authorization to work in the U.S.

Responsibilities

• Lead, coach, and inspire a team of 15–25 employees.
• Conduct ongoing training, development, and performance evaluations.
• Ensure strong communication and a positive team culture.
• Oversee daily cafe operations to ensure consistent, high-quality execution.
• Maintain exceptional guest service standards and resolve concerns promptly.
• Ensure adherence to brand standards and safety/health compliance.
• Manage budgets, control labor and food costs, and drive profitability.
• Analyze performance metrics and implement improvement strategies.
• Oversee ordering, inventory levels, and vendor relationships.

Skills

Restaurant mgmt

Leadership

Communication

Problem solving

Customer service

Flexible schedule

Driver's license

Education

ServSafe Manager Certification

Job description

Tropical Management Holdings, Inc. is seeking a high-energy General Manager for a Tropical Smoothie Cafe in Westland, Michigan. You will lead daily operations, develop a strong team, and drive profitability while delivering an exceptional guest experience.

Responsibilities include budgeting, inventory, vendor relations, and ensuring health compliance. The role offers a competitive salary, a five-day workweek, and SERVE Hospitality Group benefits including medical, dental, vision, and 401(k) with