Multi-Unit GM: Lead Operations, Grow Teams, Elevate Service

Keller Executive Search; Santa Fe (NM); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Base salary $85,000–$100,000 annually

Comprehensive health benefits

Paid time off

Relocation assistance available

Full-time, permanent, on-site position

Job summary

Keller Executive Search is partnering with a growing multi-location retailer to hire an experienced General Manager in Santa Fe, NM. This hands-on leadership role oversees daily operations, staffing, customer experience, and financial results to achieve strong, repeatable performance.

As the local face of the business, you will coach teams, drive sales targets, manage budgets, and ensure compliance with policies and safety standards, while pursuing upward mobility within the company.

Qualifications

• Proven experience managing the operations of a location, branch, or similar business unit.
• Experience leading, coaching, and developing frontline and supervisory staff.
• Strong understanding of P&L, budgeting, and driving sales and operational targets.
• Excellent people-management, communication, and problem-solving skills.
• Ability to work full-time and on-site in a fast-paced, customer-facing environment.
• Willingness to relocate for this role.

Responsibilities

• Own the day-to-day operations of the location, ensuring smooth, efficient, and profitable performance
• Recruit, train, schedule, and develop a productive and engaged team
• Drive sales, revenue, and operational targets while managing costs and budgets
• Deliver a consistently high standard of customer service and resolve escalated customer matters
• Monitor key performance metrics and take action to continuously improve results
• Ensure compliance with company policies, quality standards, and health and safety requirements
• Manage inventory, ordering, and vendor relationships as applicable to the location
• Report on performance, trends, and opportunities to senior leadership
• Foster a positive, accountable, and results-driven workplace culture

Skills

Operations management

Staff leadership

P&L budgeting

People management

On-site work

Relocation

Education

High school diploma or equivalent

Bachelor's degree in business/related field

Job description

Keller Executive Search is partnering with a growing multi-location retailer to hire an experienced General Manager in Santa Fe, NM. This hands-on leadership role oversees daily operations, staffing, customer experience, and financial results to achieve strong, repeatable performance.

As the local face of the business, you will coach teams, drive sales targets, manage budgets, and ensure compliance with policies and safety standards, while pursuing upward mobility within the company.