Multi-Store Zone Manager - Fashion Retail Leader

Watson Apparel Co; Augusta (GA); On-site; USD 32,000 - 36,000; Full time

Job summary

Watson Apparel Co in Augusta, GA, is seeking a Zone Manager to oversee multiple stores within the zone, drive sales targets, and maintain exceptional customer service across all locations.

The role leads store managers and associates, manages daily operations, merchandising standards, inventory processes, staff development, budgets, and safety compliance to ensure profitability and strong brand standards.

Qualifications

• Minimum of 3 years of experience in retail management, with at least 2 years in a multi-store management role.
• Strong leadership skills with the ability to motivate and develop a high-performing team.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency in retail management systems and basic IT troubleshooting.
• Ability to travel within the zone as required.

Responsibilities

• Develop and implement sales strategies to achieve zone sales targets.
• Monitor and analyze sales performance metrics and adjust strategies as needed.
• Ensure stores deliver exceptional customer service and resolve escalated customer issues.
• Execute promotional programs and special events to drive sales and customer engagement.
• Oversee the daily operations of all stores within the zone, including opening and closing procedures.
• Ensure consistent execution of merchandising standards across all stores.
• Coordinate the replenishment of merchandise and maintain organized stockrooms.
• Address and resolve basic IT/register issues, escalating as necessary.
• Serve as the primary leader for the zone, providing direction, coaching, and training to store managers and associates.
• Foster a positive and collaborative work environment that supports high performance and employee development.
• Conduct regular performance reviews and provide constructive feedback.
• Address performance issues promptly and work with HR to implement corrective actions.
• Manage zone budgets and financial performance, ensuring profitability.
• Monitor store expenditures and implement cost-control measures.
• Prepare for and participate in inventories, ensuring accuracy and accountability.
• Ensure all stores comply with company policies, procedures, and safety standards.
• Conduct regular inspections to identify and correct potential safety hazards.
• Report workplace injuries and safety concerns promptly.

Skills

Leadership

Sales strategy

Communication

Customer service

People development

Tools

Retail systems

IT troubleshooting

Job description

Watson Apparel Co in Augusta, GA, is seeking a Zone Manager to oversee multiple stores within the zone, drive sales targets, and maintain exceptional customer service across all locations.

The role leads store managers and associates, manages daily operations, merchandising standards, inventory processes, staff development, budgets, and safety compliance to ensure profitability and strong brand standards.