Multi-Store General Manager: Grow Sales & Service

Carlisle Corporation; Tallulah (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

Carlisle Corporation operates Wendy’s stores and seeks a General Manager in Tallulah, LA to execute the store plan and maximize sales, profitability and customer satisfaction. You will staff and train the team, oversee operations, and ensure adherence to quality, service and cleanliness standards.

The role requires leadership to drive budget targets, control costs, and deliver strong P&L results, while promoting local marketing initiatives and excellent customer service at all times.

Qualifications

• College degree or equivalent experience in operations.
• 1-2 years management / operations experience in the restaurant industry.
• Ability to perform all restaurant operations positions/functions.

Responsibilities

• Meets budgeted sales targets.
• Sets controllable cost targets.
• Develops and executes a local store marketing plan.
• Responds to competitor activities aimed at diverting store business.
• Develops and executes plan to improve sales and profits.
• Reviews, analyzes and communicates budget, P&L information to staff and manager.
• Hires, trains and terminates subordinate managers.
• Ensures and maintains adequate bench strength in management team.
• Ensures co-manager has adequate crew depth for each shift.
• Maintains process for handling applications and files.
• Trains store personnel to execute procedures for preparation and serving of quality products.
• Talks with customers during walk-throughs and when off-line to determine product and service quality.
• Resolves customer complaints within 24 hours of receipt.
• Takes service times and determines efficiency.
• Trains store personnel to respond promptly to customer needs.
• Trains store personnel in customer courtesy.
• Trains store personnel to solicit feedback to determine customer satisfaction.
• Trains crew and management to perform scheduled cleaning and maintenance of equipment.
• Writes and manages a development plan for each manager.
• Promotes high-performing crew members to available crew leader and shift supervisor positions.
• Trains managers in the use of store systems for Q.S.C. and cost controls.
• Trains managers to identify problems and develop alternative solutions.
• Provides leadership and mentoring training to management team.

Skills

People management

Budgeting

P&L analysis

Staff development

Customer service

Communication

Education

College degree or equivalent experience in operations

Job description

Carlisle Corporation operates Wendy’s stores and seeks a General Manager in Tallulah, LA to execute the store plan and maximize sales, profitability and customer satisfaction. You will staff and train the team, oversee operations, and ensure adherence to quality, service and cleanliness standards.

The role requires leadership to drive budget targets, control costs, and deliver strong P&L results, while promoting local marketing initiatives and excellent customer service at all times.