Leasing Specialist

Harbor Group Management Company; Canal Winchester (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) Plan with Employer Matching

Paid Time Off (PTO) and holidays

Paid Parental Leave

Employee Apartment Discount

Flexible Spending Accounts

Employee Assistance Program

Job summary

Harbor Group Management Company is seeking a Leasing Specialist for a multifamily community in Canal Winchester, OH. You will greet prospects, tour properties, qualify leads, process applications, and help the Property Manager maintain occupancy and resident satisfaction.

The role requires strong communication, customer service, and organizational skills. Proficiency with Microsoft Office and property management software (Yardi, OneSite) is a plus; weekend availability may be required.

Qualifications

• High School Diploma or equivalent.
• Minimum one year in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office; property management software experience required.
• Experience using social media (Facebook, Instagram) is a plus.
• Excellent organizational and communication skills; ability to multitask.
• Valid driver’s license; weekend availability may be required.

Responsibilities

• Greet prospective residents, conduct tours, showcase apartments and amenities.
• Qualify leads, process applications, run background and credit checks, prepare leases.
• Ensure units are move-in ready; coordinate with maintenance.
• Execute lease agreements and move-in packages; onboarding support.
• Design and implement short- and long-term marketing plans to maintain occupancy.
• Maintain records in property management software; update guest cards and leads.
• Assist with rent collection and delinquent accounts; support admin tasks.
• Support the Property Manager and participate in local networking.

Skills

Customer service

Sales experience

Communication

Organization

Time management

Social media

Education

High School Diploma or equivalent

Tools

Microsoft Office

Yardi

OneSite

Job description

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm.

Leasing Specialist Division

As we continue to grow, we are looking for passionate, goal oriented, creative individuals with an entrepreneurial spirit and great communication skills. Harbor Group is dedicated to outstanding customer service and providing exquisite living experience for our residents. Leasing Specialist Job Title:

Multifamily Status

Non-Exempt JOB SUMMARY: The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein.

Additional duties or job functions that can be performed safely may be required as deemed necessary by Harbor Group Management Company.

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.
• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.
• Ensure leasing office and tour path are presentable and meet show standards at all times.
• QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or equivalent.
• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and Property Management software experience is a must.
• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.
• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.
• Must be customer-service oriented with the ability to interact professionally with residents and vendors.
• Flexibility to work weekends if required by the property.
• Valid driver’s license required (for operating golf carts if applicable). WHAT WE OFFER:
• Competitive Salaries & Bonuses
• Medical, Dental & Vision Plans
• 401(k) Plan with Employer Matching Contributions
• Paid Time Off (PTO) & 10+ Paid Holidays
• Paid Parental Leave
• Paid Birthday Off (Multifamily)
• Flexible Spending Accounts
• Company-Paid Long-Term Disability
• Company-Paid Life Insurance
• Short-Term Disability
• Health Savings Account with Employer Contributions
• Pre-Tax Commuter Benefit (Corporate)
• Wellness Perks
• FinFit Financial Wellness Program
• Legal Resources
• Employee Apartment Discount
• Employee Referral Program
• Employee Assistance Program
• Tuition Reimbursement
• Insta Pay Eligible
• Volunteer & Community Service Opportunities
• Employee Recognition & Awards Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria. Veteran Friendly This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered. Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.