Multi-Site CX & Leasing Marketing Leader

Thesciongroupllc; Georgia; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Discretionary annual bonus

Paid Time Off

Health Insurance

401k Matching

Learning reimbursement opportunities

Job summary

Thesciongroupllc is looking for a Multi-Site Customer Experience Manager to enhance service at their communities in Georgia. This role requires a strong focus on customer satisfaction, managing teams, and achieving revenue goals through effective customer experience initiatives.

The ideal candidate will have excellent interpersonal skills, a commitment to excellence, and experience in customer service and community management. The position includes a variety of benefits, including health insurance and paid time off.

Qualifications

• Minimum of two years in customer service or community management.
• Ability to work up to six days each week.
• Strong written and verbal communication skills.

Responsibilities

• Lead and coach Experience Team Members.
• Assist with successful annual Turnover processes.
• Coordinate maintenance requests and ensure resident satisfaction.
• Oversee on-campus marketing events.

Skills

Customer service experience

Sales experience

Community management experience

Organizational skills

Analytical skills

Education

College graduate preferred

Tools

Microsoft Office

Property Management Systems

Entrata

Social Media Platforms

Job description

Thesciongroupllc is looking for a Multi-Site Customer Experience Manager to enhance service at their communities in Georgia. This role requires a strong focus on customer satisfaction, managing teams, and achieving revenue goals through effective customer experience initiatives.

The ideal candidate will have excellent interpersonal skills, a commitment to excellence, and experience in customer service and community management. The position includes a variety of benefits, including health insurance and paid time off.