Multi-Site Community Manager: Operations & Growth Leader

Rippling, Inc.; Oakland (CA); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Company housing at property

Job summary

ArtHaus Management in Oakland is seeking a Multi-Site Community Manager to lead onsite teams, optimize operations, and drive occupancy across multiple communities. You will align leasing, maintenance, compliance, and resident experience with company standards using data dashboards and strong communication with leadership.

The role demands 3+ years in multi-site property management, a track record of meeting occupancy and revenue targets, and the ability to travel between properties.

Qualifications

• Minimum of three years of property management experience across multiple sites or a portfolio.
• Proven track record of achieving occupancy, revenue, and resident satisfaction goals.
• Strong leadership, communication, and analytical skills.

Responsibilities

• Lead, train, and develop multiple onsite teams to deliver consistent, high-quality performance.
• Conduct weekly staff meetings to align goals, review KPIs, and address performance challenges.
• Maintain employee engagement and retention, targeting voluntary turnover below 15% annually.
• Partner with Area and Regional leadership to support recruiting, onboarding, and development of onsite team members.
• Use weekly dashboards and KPI tools to guide accountability, celebrate wins, and address early performance gaps.
• Ensure all team members are using ArtHaus Management digital and AI tools for leasing, maintenance, and communication in compliance with company standards.
• Oversee day-to-day operations across multiple communities, ensuring compliance with ArtHaus Management policies and Fair Housing regulations.
• Conduct property inspections daily at each site to verify curb appeal, cleanliness, safety, and operational compliance.
• Ensure vacant unit turn times average five business days or less from move-out to market-ready status.
• Monitor work order completion timelines: respond to emergencies within 2 hours and complete non-emergency requests within 48 hours.
• Verify all work order data is properly logged and closed in Yardi/EliseAI to support performance dashboards.
• Manage vendor relationships, ensuring all work meets company quality and budget standards.
• Serve as the P&L steward for assigned properties, ensuring revenue optimization, expense control, and operational efficiency.
• Oversee rent collection and enforce lease terms in accordance with company policies and local laws.
• Maintain portfolio-wide delinquency below 2% of total rent roll.
• Prepare, review, and manage community budgets, ensuring budget variance remains within ±3%.
• Drive revenue through occupancy management, renewal strategies, and rent optimization.
• Review and submit accurate month-end reports summarizing financial and operational performance.
• Oversee leasing activities across assigned communities to maintain occupancy of 95% or higher.
• Conduct regular market surveys to assess pricing and positioning.
• Coordinate marketing initiatives, outreach efforts, and resident engagement programs to drive traffic and retention.
• Maintain renewal rates of 60% or higher through proactive communication and service quality.
• Foster a culture of exceptional customer service and prompt resolution of resident concerns.
• Maintain resident satisfaction (NPS) of 70 or higher through responsiveness and service excellence.
• Ensure compliance with Fair Housing, safety, and local regulatory requirements.
• Verify all resident communication and service outcomes are documented in Yardi and EliseAI.
• Submit weekly performance summaries for all assigned communities, including occupancy, delinquency, renewals, and maintenance KPIs.
• Communicate key issues, risks, and achievements to Area or Regional leadership promptly.
• Support the rollout of ArtHaus Management initiatives and provide feedback for continuous improvement.

Skills

Leadership

Communication

Organization

Data-driven decision-making

Education

High school diploma or equivalent

College degree preferred

Tools

Yardi

EliseAI

Microsoft Office Suite

Job description

ArtHaus Management in Oakland is seeking a Multi-Site Community Manager to lead onsite teams, optimize operations, and drive occupancy across multiple communities. You will align leasing, maintenance, compliance, and resident experience with company standards using data dashboards and strong communication with leadership.

The role demands 3+ years in multi-site property management, a track record of meeting occupancy and revenue targets, and the ability to travel between properties.