Multi-site Branch Manager - Auburn & Union Springs Branches

ESL-Federal-Credit-Unio; City of Auburn (NY); Sur place; USD 70 000 - 112 000; Plein temps

Avantages offerts par ce poste

Annual performance-based incentive

Résumé du poste

ESL Federal Credit Union in Auburn, NY, seeks a Branch Manager to lead the Auburn and Union Springs branches, driving performance, customer service, and team development. You will guide operations, ensure compliance, and cultivate relationships with customers and community partners to deliver ESL's financial solutions.

The role demands strategic leadership, cross-functional collaboration, and a commitment to ESL’s core values, DEI goals, and community economic opportunity.

Qualifications

• High School diploma or equivalent required.
• BA or BS or 4 years equivalent experience required.
• Minimum 3 years’ successful leadership experience.
• 2 years branch based Business Banking and Wealth experience preferred.
• Proven ability to develop, engage and motivate team.
• Strong communications skills; relate with individuals at all levels.
• Demonstrated critical thinking; manage multiple responsibilities.
• Proficient in building customer and peer relationships.
• Must complete NMLS submission within first week and be registered as Mortgage Loan Originator.
• Desire to serve underserved communities and support ESL’s DEI goals.
• Conversational proficiency in a second language preferred.

Responsabilités

• Lead Auburn and Union Springs branches and ensure financial performance.
• Engage, develop and support team members; deliver right customer solutions.
• Achieve customer and employee satisfaction targets and audits.
• Monitor service quality; ensure efficient branch operations.
• Develop high performing teams and strengthen community relationships.
• Drive sales across Personal, Business and Wealth lines per reports.
• Coach staff per ESL standards with proactive engagement.

Connaissances

Leadership

Communication

Critical thinking

Relationship building

Time management

Diversity & inclusion

Formation

High School diploma or equivalent

Bachelor's degree or 4 years equivalent experience

Outils

PC applications

Description du poste

Job Category: ESL Careers

Requisition Number: BRANC003127

• Full-Time
• On-site

Locations

Showing 1 location

Auburn Branch
Auburn, NY 13021, USA

Description

Hours:

40

Schedule:

Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.

Pay and Pay Incentive Plan:

Starting Salary: $91,000 Salary Range: $69,968 - $111,912

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose of Position:

We are looking for a Branch Manager who will be responsible for the overall leadership, financial performance, and operational excellence of a both our Auburn and Union Springs branches. This position is accountable for engaging, developing and supporting team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results.

Accountabilities:

Lead, engage, develop and support team members to provide guidance and the right solutions to our customers which will build long-term mutually beneficial relationships and support the achievement of business results. This includes:

• Customer satisfaction target
• Employee satisfaction target
• Satisfactory branch audits
• Ensure efficient and effective branch operations while monitoring service quality standards
• Develop high performing teams
• Cultivate and strengthen relationships with key members and community partners
• Assigned sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.
• Noninterest income and noninterest expense budget

Meet coaching expectations per published “Coaching Standards and Guidelines”.

• Perform effective coaching with all team members, tailored to individual needs with frequency that encourages sustained skill development and proactive employee engagement to make sure employees understand the customer’s point of view.

Collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success including:

• Fostering a culture of our core values and purpose
• Engaging in continuous self-development
• Ensuring the ongoing development of talent in my area
  • Committing to helping employees reach their full potential
  • Supporting and ensuring employee understanding of and engagement in ESL’s corporate strategy, policies and processes
• Monitor branch performance and implement corrective action to improve outcome
• Developing and supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools.

Qualifications:

• High School diploma or equivalent required
• B.A. or B.S. or 4 years of equivalent experience required
• Minimum 3 years’ successful leadership experience required
• 2 years branch based Business Banking and Wealth experience preferred
• Proven ability to develop, engage and motivate team
• Strong communications skills a must with the ability to communicate and relate with individuals at all levels
• Demonstrated critical thinking skills
• Proven ability to manage and prioritize multiple responsibilities
• Proficient in building customer and peer relationships
• Proficient in PC applications
• Must complete submission of application to the NMLS within the first week of employment and subsequently be successfully registered as a Mortgage Loan Originator through ESL.
• Desire to serve and create economic opportunity in traditionally underserved communities
• Strong cultural competency and desire to work in an organization that values diversity, equity, and inclusion
• Experience with helping members achieve financial wellness
• Conversational proficiency in a second language is preferred but not required
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper.

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.