Multi-Outlet Supervisor

Omni Hotels & Resorts; Scottsdale (AZ); On-site; USD 52,000 - 68,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Food & Beverage Supervisor - Multi-Outlet to oversee Prado and Centro operations. You will supervise shifts, coach staff, and ensure service standards across outlets, including room service, cafes, and pool areas.

The role emphasizes guest satisfaction, training, and adherence to Omni standards. Strong leadership and organizational skills are essential for thriving in a fast-paced hospitality environment.

Qualifications

• Experience in Food & Beverage supervision or hospitality leadership is preferred.
• Strong guest service, communication, and leadership abilities.
• Able to manage multiple outlets and priorities in a fast-paced setting.

Responsibilities

• Supervise assigned shifts and assist in overall management of Prado and Centro outlets.
• Provide floor supervision with focus on Room Service, Crave Cafe, Prado Restaurant, Centro Restaurant, and Pool operations.
• Ensure service standards, policies, and procedures are consistently followed across all outlets.
• Lead pre-shift briefings, train and coach associates, and monitor staff performance for guest satisfaction.
• Maintain dining room, lounge, pool deck, and service areas in optimal condition and cleanliness.
• Assist in cost control through monitoring liquor and food par levels and waste.

Skills

Leadership

Guest service

Communication

Organization

Problem solving

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Omni Scottsdale Resort & Spa at Montelucia

Nestled at the base of Camelback Mountain in Paradise Valley, Omni Scottsdale Resort & Spa at Montelucia is inspired by the rich heritage of Morocco and Southern Spain. The resort features 293 guest rooms, including 38 luxury suites and two presidential suites, along with award-winning dining at Prado and Scottsdale's only Hammam experience at Joya Spa.

At Omni Hotels & Resorts, our associates are the foundation of our success. We are dedicated to creating a culture of warmth, respect, and growth- where every associate is empowered to deliver exceptional service and create memorable moments for our guests. Join a team that takes pride in genuine hospitality and is committed to helping you grow personally and professionally.

Summary: This position is responsible for ensuring proper training, supervision, and day-to-day operational execution across multiple Food & Beverage outlets. The Food & Beverage Supervisor will be cross-utilized between Prado and Centro operations, delivering prompt, courteous service in compliance with Omni Food and Beverage standards and company policies and procedures.

Position: Food & Beverage Supervisor - Multi-Outlet

Department: Food & Beverage

Purpose: This position is responsible for supporting the overall supervision of assigned Food & Beverage outlets, ensuring service standards, financial controls, and guest satisfaction are consistently achieved. This role will be cross utilized between Prado (Room Service, Crave Cafe, and Prado Restaurant) and Centro (Centro Restaurant and Pool Operations).

Reports to: Director of Restaurants & Bars

Responsibilities:

• Responsible for assigned shift, assisting in the overall management of designated outlets.
• Provide direct floor supervision in Prado with focus on Room Service, Crave Cafe, and Prado Restaurant operations.
• Provide direct supervision in Centro with focus on Centro Restaurant and Pool operations.
• Assist in overall supervision of departments as outlined in manager job descriptions.
• Ensure all service standards, policies, and procedures are consistently followed across all outlets.
• Complete environmental and cleanliness checklists for assigned outlets and service areas.
• Conduct pre-shift meetings and communicate daily priorities, promotions, and service expectations.
• Follow up on established training steps and provide ongoing coaching and development to associates.
• Observe, teach, and correct staff service behaviors to ensure guest satisfaction.
• Remain visible and present on the floor during peak business periods.
• Handle guest comments and complaints promptly and professionally, ensuring resolution and follow-up.
• Communicate with guests to receive feedback and identify opportunities for service improvement.
• Examine food preparation and beverage presentation for quality and consistency.
• Maintain condition and cleanliness of dining rooms, lounges, pool deck, service stations, and room service areas.
• Monitor liquor pars, food pars, requisitions, and daily supplies.
• Ensure proper bar controls including shot glass usage, red lining, and bottle control.
• Monitor food waste and support cost control initiatives.
• Inspect pool facilities regularly for cleanliness, safety, and compliance with Omni standards.
• Support pool operations by overseeing attendants, monitoring deck activity, and ensuring guest safety.
• Act as a coach and positive role model for all associates.
• Participate in interviewing, onboarding, and training of new associates as needed.
• Prepare and follow up on maintenance requests.
• Ensure compliance with liquor laws, safety standards, and emergency procedures.
• Utilize Omni Service Champions and recognition programs to reward outstanding performance.

Job Requirements

• 1 year of experience in Food and Beverage Supervision preferred or 5+ years equivalent hospitality experience
• Strong organizational skills with the ability to manage multiple outlets and priorities.
• Understanding of Food & Beverage financials including cost controls, inventory, and par management preferred.
• Excellent guest service, communication, and leadership skills.
• Strong attention to detail and ability to problem solve in a fast-paced environment.
• Working knowledge of Microsoft Word, Excel, and PowerPoint.
• Ability to work a flexible schedule including weekends, holidays, early mornings, and evenings.
• Must be familiar with and adhere to all liquor liability laws.
• Must know emergency procedures and actively work to prevent accidents.
• Must be TIPS Certified or able to obtain certification.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.