Multi-Office Leader: Client Experience & Growth

H&R Block; Pocatello (ID); On-site; USD 70,000 - 100,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistently high-quality client experience across locations. You will supervise Tax Professionals and Client Service Professionals, coach teams, and use data to drive improvements in client outcomes and business performance.

This hands‑on leader will own office readiness, staffing, facilities, and day‑to‑day operations, balancing strategic oversight with in‑office

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Proven experience leading teams in a multi‑unit environment with accountability for performance outcomes.
• Strong client‑centric mindset with consultative experience.
• Demonstrated ability to drive business results while managing day‑to‑day operations across locations.

Responsibilities

• Own delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Manage office readiness, staffing, facilities, and day‑to‑day operations.
• Travel frequently to maintain in‑person presence across offices.
• Drive revenue growth and operational performance across offices.

Skills

Leadership

Client-centric

Change management

Data insights

Travel readiness

Multi-site coordination

Education

Bachelor's degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, ensuring a consistently high-quality client experience across locations. You will supervise Tax Professionals and Client Service Professionals, coach teams, and use data to drive improvements in client outcomes and business performance.

This hands‑on leader will own office readiness, staffing, facilities, and day‑to‑day operations, balancing strategic oversight with in‑office