Multi-Location Call Center Leader

Lincare Holdings; Clearwater (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Lincare Holdings is seeking a Site Manager to lead operations at the CPAP Call Center in Clearwater, Florida. The Site Manager will guide multiple locations by supporting various departments and ensuring high performance in customer servicing.

This role requires proven leadership, excellent communication skills, and experience in a customer service environment, ideally within a call center setting. The successful candidate will also possess 5+ years of relevant leadership and call center experience.

Qualifications

• Proven leadership skills in coaching and developing call center personnel.
• Demonstrated history of meeting performance objectives.
• Excellent verbal and written communications skills are a must.

Responsibilities

• Achieves call center and individual quality and productivity goals.
• Manages individual projects and contributes to operational initiatives.
• Provides guidance and leadership to Inside Sales Team Leads and Supply Managers.
• Identifies opportunities for process improvements.
• Supports a positive Sales culture by engaging the team.

Skills

Leadership skills

Verbal communication

Written communication

Coaching and development

Proficiency in Word, Excel, Outlook, PowerPoint

Education

Associate or Bachelor's Degree

Job description

Lincare Holdings is seeking a Site Manager to lead operations at the CPAP Call Center in Clearwater, Florida. The Site Manager will guide multiple locations by supporting various departments and ensuring high performance in customer servicing.

This role requires proven leadership, excellent communication skills, and experience in a customer service environment, ideally within a call center setting. The successful candidate will also possess 5+ years of relevant leadership and call center experience.