Site Manager CCC

Lincare Holdings; Clearwater (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Lincare Holdings is seeking a Site Manager to lead operations at the CPAP Call Center in Clearwater, Florida. The Site Manager will guide multiple locations by supporting various departments and ensuring high performance in customer servicing.

This role requires proven leadership, excellent communication skills, and experience in a customer service environment, ideally within a call center setting. The successful candidate will also possess 5+ years of relevant leadership and call center experience.

Qualifications

• Proven leadership skills in coaching and developing call center personnel.
• Demonstrated history of meeting performance objectives.
• Excellent verbal and written communications skills are a must.

Responsibilities

• Achieves call center and individual quality and productivity goals.
• Manages individual projects and contributes to operational initiatives.
• Provides guidance and leadership to Inside Sales Team Leads and Supply Managers.
• Identifies opportunities for process improvements.
• Supports a positive Sales culture by engaging the team.

Skills

Leadership skills

Verbal communication

Written communication

Coaching and development

Proficiency in Word, Excel, Outlook, PowerPoint

Education

Associate or Bachelor's Degree

Job description

Overview

The Site Manager provides leadership for multiple locations, supporting departments at the CPAP Call Center in matters relating to the servicing of customers.

Job Responsibilities

• Achieves call center and individual quality and productivity goals in accordance with established objectives
• Manages individual projects and contributes to other operational initiatives outside of team responsibilities
• Ensure headcount of sales agents is appropriate to support the business
• Hiring and maintaining Supply Managers for designated sites as well as engaging in the hiring of Team Leads
• Meeting business targets on a monthly and yearly basis
• Provides guidance and leadership skills to Inside Sales Team Leads and Supply Managers, assisting with management and direction of their team
• Will complete performance evaluations as needed and support with employee terminations
• Key contributor in overseeing Supply Manager and Team Lead workload to ensure standard operating procedures are efficient and maximized for business performance
• Focuses and maintains performance efforts of the team on current business goals
• Works to ensure that their direct reports are productive and meet their individual business objectives and conduct their responsibilities in a professional and courteous manner
• Serves as a knowledgeable and productive part of the managerial team, offering solutions and new ideas to execute on business objectives
• Participates, implements, and monitors new initiatives to enhance the performance of the team and the center as a whole
• Supports a positive Sales culture by driving execution on a daily basis, creating team engagement and excitement
• Identifies opportunities for process improvements
• Ensure activities support the organization in achieving revenue and shipment targets

Qualifications

• Proven leadership skills in coaching, developing, and training call center personnel
• Demonstrated history of meeting performance objectives
• Excellent verbal and written communications skills are a must
• Proficient with computer applications including Word, Excel, Outlook, PowerPoint

Education & Experience

• Associate or Bachelor's Degree preferred
• Experience with call center productivity metrics preferred
• Health care experience beneficial
• 5+ years leadership experience (including supervision of management level employees)
• 5+ years of customer service/call center experience

Physical Demands

The employee must frequently lift and/or move up to 10 pounds.