Sleep Operations Leader (Call Center & Training)

Lincare Holdings; Clearwater (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Lincare Holdings is seeking a dedicated leader for its CPAP Supply Center in Clearwater, Florida. This role involves providing vital support to customer service departments, overseeing team performance, and meeting specific operational objectives.

The ideal candidate will have extensive experience in leadership and call center environments, with a focus on training staff and fostering a productive work culture. The position demands strong communication skills and a background in healthcare is a plus.

Qualifications

• 3+ years of leadership experience.
• 4+ years of customer service-call center experience.
• Proven skills in coaching and developing call center personnel.

Responsibilities

• Ensure appropriate headcount of support departments.
• Meet monthly and yearly business targets.
• Guide and support direct reports in their roles.
• Oversee team workload and improve operability.
• Enhance team performance towards business goals.
• Conduct training and coaching for team Representatives.

Skills

Leadership

Customer service

Coaching and development

Communication

Computer applications (Word, Excel, Outlook, PowerPoint)

Education

Associate's or Bachelor's degree

Job description

Lincare Holdings is seeking a dedicated leader for its CPAP Supply Center in Clearwater, Florida. This role involves providing vital support to customer service departments, overseeing team performance, and meeting specific operational objectives.

The ideal candidate will have extensive experience in leadership and call center environments, with a focus on training staff and fostering a productive work culture. The position demands strong communication skills and a background in healthcare is a plus.