Multi-Line Representative - State Farm Agent Team Member

Glenn Waterhouse - State Farm Agent; Johnston (IA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

401(k)

Competitive salary

Job summary

Glenn Waterhouse - State Farm Agent in Johnston, IA is seeking a Multiline Representative to help customers understand and compare insurance options across multiple product lines. You will build trust, explain choices, and guide clients toward appropriate coverage with empathy and clarity.

Responsibilities include communicating with customers, developing relationships, and supporting daily office tasks such as documentation and follow-up activities, while contributing to local marketing efforts.

Qualifications

• Effective written and verbal communication.
• Strong organizational abilities with attention to detail.
• Experience in customer service or insurance is preferred.

Responsibilities

• Communicate with customers to understand their needs and provide product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Skills

Communication skills

Organizational skills

Fast-paced work

Customer service

Insurance license eligibility

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• 401(k)
• Competitive salary

You May Be a Great Fit as a Multiline Representative at Glenn Waterhouse - State Farm Agent if:

• You’re the person people call first when life goes sideways — calm, steady, and ready to help.
• You genuinely care about your community and want to make a positive impact on the people around you.
• You’re a natural relationship-builder who earns confidence quickly and keeps it.
• You listen first, then guide, making customers feel understood while confidently providing options.
• You’re motivated by goals and growth, and you know how to turn needs-based conversations into confident customer decisions that truly help customers.

Location Address: Johnston, IA 50131

At Glenn Waterhouse - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Responsibilities:

• Communicate with customers to understand their needs and provide available product information.
• Assist in developing relationships with new and existing customers across multiple product lines.
• Support daily office operations, including documentation, scheduling, and follow-up activities.
• Participate in marketing efforts to promote awareness within the community.
• Maintain accurate records and ensure a consistent customer experience.
• Collaborate with team members to achieve office objectives.

Qualifications:

• Effective written and verbal communication skills.
• Strong organizational abilities with attention to detail.
• Comfortable working in a fast-paced environment.
• Prior experience in customer service, business support, or insurance preferred.
• Must possess or be able to obtain necessary state insurance licenses.