Multi-Line Manager - State Farm Team Member

Ashley Nguyen Insurance Agency, Inc.; Owings Mills (MD); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Paid time off

Job summary

Ashley Nguyen - State Farm Agent in Owings Mills, MD is seeking a proactive and organized Multiline Manager to support customers across multiple product lines. In this role, you will focus on relationship management, outreach, and overall success of the agency.

Ideal candidates are dependable, organized, and possess excellent communication and leadership skills. Experience in the insurance industry and the ability to obtain necessary state licenses are also required. Join a team dedicated to making a difference in the community and maximizing customer satisfaction.

Qualifications

• Experience in the insurance industry with proven cross-sell results.
• Strong communication and leadership abilities.
• Experience managing or coordinating within a business or customer service setting.
• Organized, dependable, and able to manage multiple priorities.
• Interest in professional growth within an agency environment.
• Must possess or be able to obtain necessary state insurance licenses.

Responsibilities

• Engage with new and existing customers to discuss available product options.
• Assist customers in reviewing insurance and financial service offerings.
• Coordinate daily operations across multiple business areas to help meet office objectives.
• Monitor performance metrics and support ongoing marketing efforts.
• Contribute to team development through communication, coaching, and collaboration.
• Participate in community activities that build local awareness of the agency.

Skills

Communication

Leadership

Relationship Building

Organizational Skills

Job description

Benefits

• 401(k)
• Bonus based on performance
• Paid time off

Location

8 Greenspring Valley Rd, Suite 104, Owings Mills, MD 21117

About Us

At Ashley Nguyen Insurance Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.

Role Overview

Seeking a proactive and organized Multiline Manager to join the team. This role focuses on supporting customers across multiple product lines and contributing to the overall success of the agency through relationship management, outreach, and team coordination.

Who You Are

• You’re the person people rely on when life gets complicated, staying calm and steady while helping customers and supporting office operations.
• You genuinely care about your community and are dedicated to providing excellent service while supporting outreach initiatives that strengthen local relationships.
• You’re a natural relationship-builder who earns trust quickly, whether guiding customers, collaborating with teammates, or contributing to team development.
  You listen first, then guide, helping customers feel understood while coordinating daily operations and supporting marketing and cross-sell efforts.
• You’re motivated by goals and growth and can turn insights from customer interactions and performance metrics into confident decisions that drive agency success.

Primary Responsibilities

• Engage with new and existing customers to discuss available product options.
• Assist customers in reviewing insurance and financial service offerings.
• Coordinate daily operations across multiple business areas to help meet office objectives.
• Monitor performance metrics and support ongoing marketing efforts.
• Contribute to team development through communication, coaching, and collaboration.
• Participate in community activities that build local awareness of the agency.

Qualifications

• Experience in the insurance industry with proven cross-sell results.
• Strong communication and leadership abilities.
• Experience managing or coordinating within a business or customer service setting.
• Organized, dependable, and able to manage multiple priorities.
• Interest in professional growth within an agency environment.
• Must possess or be able to obtain necessary state insurance licenses.