Multi-Line Claim Supervisor

CCMSI; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits

401(k) + ESOP

Employee-owned culture

Job summary

CCMSI is hiring a Multi-Line Claims Supervisor in Chicago, IL to lead auto and general liability claims. This role requires extensive experience and a strong supervisory background, with a focus on maintaining client standards and ensuring accurate reserve and payment processes.

The position emphasizes leadership, training, and cross-functional coordination with medical, legal, and vendor partners. A candidate with bilingual Spanish skills is highly valued.

Qualifications

• 8+ years multi-line claim experience required.
• 3+ years supervisory experience preferred.
• Auto & General Liability experience required.
• Bilingual (Spanish) proficiency is a plus.
• Adjusters license may be required; AIC, CPCU, or ARM preferred.

Responsibilities

• Review, assign and supervise all multi-line claim activity to ensure compliance with standards.
• Investigate, evaluate and adjust assigned multi-line claims.
• Establish and oversee reserves for designated claims within authority levels.
• Oversee medical, legal, damage estimates and invoices; negotiate disputed bills.
• Authorize and make payments of multi-line claims within procedures.
• Negotiate settlements per standards and state laws where appropriate.
• Direct handling of litigated and complex claims.

Skills

Communication skills

Negotiation

Analytical skills

Detail orientation

Leadership

Time management

Education

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Overview

Position Title: Multi Line Claims Supervisor (Auto & GL)

Location: Chicago, IL

Schedule: 8:00 am- 4:30pm

Salary Range: $90,000-$100,000

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Multi-Line Claims Supervisor position is responsible for the investigation, adjustment and supervision of assigned auto and general liability claims. Experience with group captives is a plus! This position may be used as an advanced training position for consideration for promotion to a management position. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

Responsibilities

• Review, assign and provide supervision of all multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned multi-line claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated multi-line claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all multi-line claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education And/or Experience

8+ years multi-line claim experience is required.

• Auto
• General Liability

3+years supervisory experience preferred.

Bachelor’s Degree is preferred.

Nice To Have

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required

Computer Skills

Proficient with Microsoft Office programs.

Certificates, Licenses, Registrations

Adjusters license may be required based upon jurisdiction.

AIC, CPCU, or ARM preferred.

Why You’ll Love Working Here

• 4 weeks ( Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.
CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer

CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, We Believe In Doing What’s Right—for Our Clients, Our Coworkers, And Ourselves. We Look For Team Members Who

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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