Multi-Line Claim Representative Trainee (RECENT GRADS)

HTU; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Mentorship

AIC designation program

Clear progression with increasing 책임

Job summary

HTU is seeking a motivated claims associate to conduct investigations, gather information, and document findings while supporting fair and compliant claim resolutions. You will develop organizational discipline and deliver strong customer care during critical moments for policyholders.

Highlights include exposure to property, auto, workers' compensation, liability, and specialty claims, with field investigations and real-time scenarios.

Qualifications

• Strong communication and interpersonal skills.
• Ability to build relationships across teams and with external partners.
• Solid analytical mindset and problem-solving ability.
• Strong organizational skills with the ability to manage competing priorities.
• Comfort working in a fast-paced, team-oriented environment.
• A proactive, self-starter attitude with a passion for learning.

Responsibilities

• Conduct claim investigations by reviewing policies, gathering information, and documenting findings
• Support claim resolution decisions focusing on accuracy, fairness, and compliance
• Maintain detailed, organized claim files in accordance with regulatory standards
• Deliver a high level of customer care during critical moments for policyholders
• Manage multiple priorities and develop strong organizational discipline
• Gain exposure to property, auto, workers' compensation, liability, and specialty claims
• Work alongside experienced professionals to investigate claims and uncover key facts
• Participate in field investigations and real-time claim scenarios
• Analyze coverage, evaluate liability, and support fair claim resolutions
• Navigate conversations with customers, agents, attorneys, and vendors
• Partner with cross-functional teams including Underwriting, Loss Engineering, and SIU

Job description

Your Role

Here's what you will be doing:

• Conduct claim investigations by reviewing policies, gathering information, and documenting findings
• Support claim resolution decisions focusing on accuracy, fairness, and compliance
• Maintain detailed, organized claim files in accordance with regulatory standards
• Deliver a high level of customer care during critical moments for policyholders
• Manage multiple priorities and develop strong organizational discipline
• Gain exposure to property, auto, workers' compensation, liability, and specialty claims
• Work alongside experienced professionals to investigate claims and uncover key facts
• Participate in field investigations and real-time claim scenarios
• Analyze coverage, evaluate liability, and support fair claim resolutions
• Navigate conversations with customers, agents, attorneys, and vendors
• Partner with cross-functional teams including Underwriting, Loss Engineering, and SIU

About You

The company is looking for individuals who are motivated, curious, and ready to learn:

• Strong communication and interpersonal skills
• Ability to build relationships across teams and with external partners
• Solid analytical mindset and problem-solving ability
• Strong organizational skills with the ability to manage competing priorities
• Comfort working in a fast-paced, team-oriented environment
• A proactive, self-starter attitude with a passion for learning

Compensation & Benefits

• Company-sponsored enrollment in the Associate in Claims (AIC) designation program, with completion expected within 12 months
• Ongoing mentorship and coaching from seasoned leaders

Training & Development

• 4-week immersive in-person training program in Cincinnati, OH beginning August 10, 2026
• Mentorship and coaching from experienced professionals
• Clear progression with increasing responsibility as you grow

Career Progression

Structured path to success with increasing responsibility and professional growth opportunities within the claims field.