Multi-Level Response Manager (CYFD/ FSD #10118996)

New Mexico Department of Justice; Las Cruces (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

The New Mexico Children, Youth and Families Department (CYFD) is seeking a Multi-Level Response Manager to provide statewide administrative and clinical supervision of MLR Supervisors and oversee CQI processes.

The role requires building partnerships with stakeholders, developing policies, ensuring data quality, and guiding program rollout across offices; a Bachelor's degree in social sciences and six years of related experience with supervisory responsibilities are required.

Qualifications

• Bachelor's degree in a related field and six years of social work, community coordination, or related experience, with two years in supervision.
• Experience working with children, youth, families, and trauma-informed care is preferred.
• Ability to develop policies, CQI processes, and training for internal and external stakeholders.

Responsibilities

• Provide statewide administrative and reflective supervision to MLR Supervisors.
• Oversee the rollout of Multi-Level Response across the state.
• Develop and implement MLR policies, CQI, and stakeholder trainings.
• Ensure accurate data collection and reporting for program evaluation.

Skills

Stakeholder collaboration

Case management

Program oversight

Data tracking/reporting

Supervisory experience

Education

Bachelor's degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology, or Family Studies/Services

Job description

For more Job Requirements & Classification Description:

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.

*APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

Why does the job exist?

The incumbent will provide administrative and reflective supervision to Multi-Level Response supervisors state-wide.

• The MLR Manager is responsible for development and implementation of the MLR program, CQI processes, accurate and complete data collection, training development for internal and external stakeholders, management of MLR work groups and oversight of data collection.
• This position will provide oversight of the statewide roll out of Multi-Level Response; therefore, incumbent may be located in any office across the state depending on division and program needs.

How does it get done?

The Multi-Level Response Manager will work to ensure the effective statewide implementation of multi level response services through direct program oversight and collaboration with internal and external stakeholders through the following:

• Provide oversight of the state-wide Multi-Level Response program day to day operations (30%)
• Provide administrative and clinical management/supervision to MLR Supervisors (20%)
• Develop and Implement policies and procedures for the MLR program (15%)
• Develop and Implement a CQI process for the MLR program (15%)
• Develop and support implementation of stakeholder trainings (10%)
• Ensure accurate and complete data collection (10%)

Ideal Candidate

The ideal candidate for the Multi Level Response Manager will have experience as it relates to:

• Working with children, youth, families and young adults who have experienced trauma;
• Working directly with Children, Youth, and their Families;
• Partnering with Community Service providers as it relates to children, youth and families;
• Working with children, youth and families who may be experiencing challenging circumstances;
• Working with subject matter experts on project implementation and monitoring;
• Preparing high level reports that articulate program evaluation and outcome data metrics;
• Determining eligibility for services that might be needed for the Children, Youth and Families;
• Coordinating and participating in multidisciplinary meetings;
• Developing data tracking and reporting mechanisms to track project implementation;
• Conducting case management activities for eligible clients;
• Working with diverse stakeholders;
• Responding to shifting deadlines to ensure project deliverables;

Bachelor's Degree in Social Work, Psychology, Guidance and Counseling, Education, Sociology, Criminal Justice, Criminology, or Family Studies/Services and six (6) years of experience as a social work assistant and/or in social or community coordination, working with communities, working on health or social service related matters, social work/case management experience, health care, and/or behavioral health care, of which two (2) years must be supervisory experience. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling ten (10) years may substitute for the required education and experience.

Employment Requirements

Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Extensive travel is required. Incumbent will work under stress and frequent time constraints.

Supplemental Information

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.