Multi-Family - Outreach Manager I

Franklin Energy / AM Conservation; Greenville (SC); On-site; USD 81,000 - 110,000; Full time

Job summary

Franklin Energy is seeking an Outreach Manager I to lead a team of Energy Advisors, Outreach Specialists, and Energy Engineers across our energy efficiency programs. You will provide energy advice and coordinate services for customers while identifying opportunities to deploy prescriptive and custom incentives.

You will develop outreach plans with the Program Manager, coordinate with Client Marketing and utility clients, and promote the program to customers and trade allies in the territory.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 3–5 years of experience in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or energy management.
• Previous experience managing staff performing proactive customer outreach activities.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.

Responsibilities

• Provide management and leadership to team members, including managing day to day activities, team goals and objectives, and collaboration to meet program goals.
• Develop outreach plan with Program Manager to target key market segments and adjust over time.
• Coordinate outreach activities with marketing team, prime contractors and utility client.
• Promote the energy efficiency program to customers and trade allies in the assigned territory.
• Work with building owners to provide energy efficiency advice and assistance in participating in programs.
• Enter data into spreadsheets and databases to determine energy savings and manage current projects.

Skills

Customer service

Communication

Attention to detail

Team collaboration

Data analysis

Education

Bachelor's degree

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Position Summary

The Outreach Manager I is primarily responsible for providing management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers who are assigned to one of the company’s energy efficiency programs. This position will also provide energy advice and coordination services for customers. Identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Provide management and leadership to team members, including managing day to day activities, managing team goals and objectives, assisting team in creatively meeting the goals of the program and resolution of customer service issues.
• Develop outreach plan with Program Manager to target key market segments in order to maximize team’s attainment of efficiency goals. Adjust plan over time in response to changing market conditions.
• Coordinate outreach activities with the Client Marketing team, prime contractors and utility client.
• Promote the energy efficiency program to customers and trade allies in the assigned territory.
• Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs
• Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up as required to the customers
• Responsible for all accounting department functions including general ledger, accounts payable, accounts receivable, inventory, and payroll
• Discuss technical elements of energy consuming equipment —i.e. lighting, HVAC, hot water systems, building & pipe insulation industrial processes.
• Enter data into spreadsheets and databases to determine energy savings and to manage current projects, collaborate with Energy Engineers as required.
• Provide a professional appearance appropriate for a representative.
• Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year

Position Requirements

Education and Experience

• Bachelor's degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered when deciding on this position.
• 3-5 years of experience required in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management
• Previous experience managing staff performing proactive customer outreach activities

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel up to 40%

Compensation & Benefits

Franklin Energy reasonably expects the starting salary for this position to fall between $81,000 to $110,000 annually. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.