Multi-Family - Direct Installer

Franklin Energy / AM Conservation; Charlotte (NC); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement benefits

Paid time off

Job summary

Franklin Energy is seeking a field installer to travel to pre-scheduled appointments and install energy-efficient equipment in residential and small commercial settings. You will explain incentive programs and ensure safety and quality standards while coordinating with trade allies and customers.

Daily travel to assigned sites is required, with occasional weekend travel. A valid driver’s license and mechanical/technical aptitude are essential for success in this role.

Qualifications

• High School diploma or equivalent.
• 1–3 years experience in basic wiring, lighting, HVAC or related technologies.
• 1–2 years customer service/sales experience.
• Mechanical and technical aptitude.
• Experience installing technologies and using tools.
• Background in building science, weatherization, or related fields.

Responsibilities

• Install energy efficient equipment and products per procedures.
• Travel daily to pre-scheduled appointments at apartments and small buildings.
• Explain incentive programs to customers relevant to their sector.
• Maintain paperwork and records.
• Follow safety and quality standards; collaborate with team to improve operations.
• Conduct blower door and combustion safety tests if required.
• Inspect and service fleet vehicles and inventory.
• Support in maintaining warehouse organization and safety.

Skills

Customer service

Communication skills

Time management

Detail-oriented

Data analysis

Microsoft Office

Data entry

Verbal & written communication

Mathematical concepts

Reliability

Trade allies coordination

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Tracking systems/databases

Job description

Position Summary

This position is responsible for traveling to pre-scheduled appointments to install energy efficient equipment and products. Services are targeted to the residential and small commercial markets including building owners, management companies, small business owners, and trade allies / contractors. This position will also be responsible for introducing and explaining the incentive programs that pertain to these customer’s sectors.

Essential Duties and Responsibilities

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Perform all required duties as directed to install energy efficient equipment and products according to proper procedures.
• Provide a professional appearance appropriate for a representative of our organization and the client.
• Ensure the meeting of customer specifications and company quality standards.
• Complete special projects as assigned.
• Complete and maintain all required paperwork, records, documents, etc.
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
• Follow and comply with all safety and work rules and regulations.
• Perform all required duties as directed to install energy efficient equipment and products including aerators, showerheads, and compact fluorescent lights.
• Assist in conducting blower door and combustion safety tests if required by the program.
• Apply insulating and/or sealing material to exterior penetrations, window and door gaps, attic floor penetrations, attic doors and box sills as required.
• Daily travel to pre-scheduled appointments at apartments, condo units and other qualified building types.
• Work in a team atmosphere to collaborate and continuously improve operations year after year.
• Occasional weekend travel to a job site to accommodate a customer’s need may be required.
• Conduct inventory counts and submit inventory reports as requested by management.
• Assure the cleanliness and organization of warehouse locations and fleet vehicle parking areas by regularly assisting with the cleaning and organization of those areas - this includes proper storage of product and recycling materials, if applicable.
• Assure assigned fleet vehicles have all safety products located within and attached to the vehicle, and that the vehicles are kept clean and orderly.
• Perform routine vehicle safety inspections and submit inspection and maintenance reports to management upon request.

Position Requirements

Education and Experience

• High School diploma or equivalent required.
• 1 – 3 years of experience preferably in basic wiring, lighting, HVAC, troubleshooting and/or other technologies installed in commercial/residential applications.
• 1 – 2 years of previous customer service/sales experience required.
• Mechanical and technical aptitude required.
• Experience in installing technologies, manual labor and using tools. – Preferred
• Background in one or more of the following: - Preferred
  • Building science and design
  • Building envelope
  • Weatherization or related fields
  • Building maintenance
  • Home inspection
  • HVAC, lighting, controls or renewable energy

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel up to 95%

Compensation & Benefits

Franklin Energy reasonably expects the starting salary for this position to fall between $19.00 to $21.00 per hour. The final offer will be determined based on relevant experience, skills, qualifications, internal equity, geographic location, and business needs. Franklin Energy offers a comprehensive benefits package, including medical, dental, and vision coverage; retirement benefits; paid time off; paid holidays; and other company-sponsored benefits and programs.