Multi eXPress Manager 2

Sodexo; Greensboro (NC); Hybrid; USD 65,000 - 84,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Matching

Paid Time Off

Tuition Reimbursement

Job summary

Sodexo is seeking a Call Center Manager to support our food team at Cone Health, a major hospital location. You will oversee a team of 22 hourly staff, primarily on the Day Shift, Mon-Fri, with some flexibility for remote work as business needs permit.

The role involves managing service levels across Transport, Concierge, and the Service Response Center to ensure excellent patient experiences. As a leader, you will drive hiring, onboarding, and development, set performance directions, and

Qualifications

• Associate degree or equivalent experience is required.
• 2 years of management experience.
• 2 years of related experience.

Responsibilities

• Oversee and manage critical support services including Transport, Concierge, and the Service Response Center.
• Lead hiring and training for team members; influence and negotiate with parts of the organization.
• Step into Operations Manager or General Manager role when needed; drive service quality and efficiency.

Skills

People management

Operations leadership

Customer service

Communication skills

Education

Associate degree or equivalent experience

Job description

Sodexo is seeking a Call Center Manager to support our food team at Cone Health, an 800 bed location managing a team of 22 hourly staff. This role will primarily support Day Shift, Mon-Fri, with some flexiblity for remote work as business needs permit.

The Multi-eXPress Manager will manage the team that supports the foodservice side of the hospital with calls from patient rooms. Join a team where patients are at the heart of everything we do. Experience in hospitality and customer service is ideal.

About the job

Oversee and manage critical support services that keep operations running smoothly, including Transport, Concierge, and the Service Response Center. Ensure consistent and equitable performance across automated systems, lead hiring and training for team members, and step into the Operations Manager or General Manager role when needed. Deliver operational excellence while driving service quality and efficiency across multiple areas.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $64600 - $83600

What’s in it for you

• Lead multiple service areas and manage key operational systems.
• Shape service standards to ensure seamless client and customer experiences.
• Grow professionally through cross-functional leadership and operational oversight.
• Influence efficiency and customer satisfaction through daily operational decisions.
• Guide hiring, training, and development for service teams.
• Step into higher-level leadership roles as needed, expanding your experience.
• Work in a dynamic environment with opportunities to impact service delivery directly.

What you’ll bring

• Experience managing multiple service lines or operational areas.
• Knowledge of operational systems, compliance, and standards enforcement.
• Expertise in hiring, training, and developing personnel for high-quality service.
• Flexibility to assume senior leadership responsibilities when required.
• Excellent communication and organizational skills for complex operations management.

Requirements

• Education Requirement: Associate degree or equivalent experience
• Management Experience: 2 years
• Related Experience: 2 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complethis form.