Multi-Campus Student Experience Advocate

Stanbridge University; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

401(k) Retirement Plan

Exciting University Events

Seasonal Health and Wellness Initiives

Work/Life Balance Programs

Job summary

Stanbridge University seeks a Student Experience Ambassador to champion the student voice across campuses. You will listen to students, identify trends, and work with academic and administrative teams to improve satisfaction, engagement, and success.

This role travels regularly among Irvine, Alhambra, Riverside, and San Marcos campuses, building relationships with student groups, collecting feedback, and translating insights into actionable recommendations for leadership.

Qualifications

• Master's degree from an accredited institution in Higher Education Administration, Student Affairs, Education, Organizational Leadership, Psychology, Counseling, Communications, Business Administration, Public Administration, or a closely related field.
• Minimum of three (3) years of progressively responsible experience working directly with students, customers, clients, or other constituencies in higher education or a service-oriented environment.
• Demonstrated experience collecting, interpreting, and analyzing qualitative and quantitative feedback.
• Experience preparing reports, presentations, dashboards, executive summaries, or recommendations informed by data.
• Experience facilitating meetings, presentations, focus groups, listening sessions, classroom discussions, or engagement activities.
• Demonstrated ability to build positive relationships with students, faculty, staff, and leadership.
• Demonstrated ability to work independently, exercise sound judgment, and manage competing priorities across multiple locations.
• Strong written and verbal communication skills.
• Strong critical-thinking, problem-solving, organizational, and follow-through abilities.
• Ability to maintain confidentiality and exercise professionalism when handling sensitive student information or concerns.
• Proficiency with Microsoft Office, Microsoft Teams, Zoom, survey platforms, CRM systems, and other communication and reporting technologies.
• Valid California driver's license and ability to maintain an acceptable driving record.

Responsibilities

• Serve as a trusted resource and advocate for students throughout their educational journey.
• Build positive relationships with students across academic programs, campuses, schedules, and student populations.
• Represent the student perspective during institutional discussions, initiatives, and continuous improvement efforts.
• Identify barriers affecting student satisfaction, engagement, and success, and recommend practical solutions.
• Foster student trust through consistent, visible, accessible, and professional engagement.
• Manage pulse surveys, student satisfaction surveys, focus groups, listening sessions, and other student feedback initiatives.
• Analyze qualitative and quantitative feedback to identify trends, recurring concerns, emerging issues, and opportunities for improvement.
• Monitor student satisfaction and engagement indicators and track changes over time.
• Translate student feedback into clear, actionable recommendations for institutional leadership.
• Identify opportunities to enhance the overall student experience through data-informed analysis and thoughtful consultation.
• Conduct regular classroom visits to connect directly with students and gather real-time feedback.
• Gather informal feedback regarding instruction, student services, campus climate, institutional processes, and student needs.
• Attend student events, activities, orientations, and other institutional functions to increase visibility and accessibility.
• Develop meaningful relationships with student organizations, cohorts, faculty, program leadership, and campus leadership.
• Maintain a consistent and approachable presence through both in-person and virtual engagement.

Skills

Communication skills

Relationship building

Data analysis

Public speaking

Organization

Time management

Confidentiality

Computer literacy

Education

Master's degree in Higher Education Administration or related field

Tools

Microsoft Office

Microsoft Teams

Zoom

CRM systems

Survey platforms

Job description

Stanbridge University seeks a Student Experience Ambassador to champion the student voice across campuses. You will listen to students, identify trends, and work with academic and administrative teams to improve satisfaction, engagement, and success.

This role travels regularly among Irvine, Alhambra, Riverside, and San Marcos campuses, building relationships with student groups, collecting feedback, and translating insights into actionable recommendations for leadership.