Multi-Campus Cafe Operations Leader

Saxbys; City of Albany (NY); On-site; USD 90,000 - 125,000; Full time

Job summary

The Area Operations Manager (AOM) leads three Saxbys cafes in New York: Marist University in Poughkeepsie, and Siena and UAlbany in the Albany area. The AOM ensures each cafe excels in team development, community leadership, and financial management, supporting the Student Cafe Executive Officers (SCEOs) who run each campus.

This role requires travel up to 80% between campuses. You will coach, interview, hire, and train on SOPs, monitor performance, lead openings, and drive guest experience

Qualifications

• 2+ years of proven experience leading and developing talent in a customer-facing environment or 6+ months as a Saxbys Student Leader.
• Excellent written and verbal communication skills.
• Ability to travel up to 80% between Albany-area campuses and Poughkeepsie.

Responsibilities

• Coach and develop the Student Chief Officers at Marist, Siena, and UAlbany to lead operations each semester.
• Interview and hire across all three cafes to maintain staffing for operational demands.
• Train on cafe operations and SOPs; ensure adherence and progressive discipline where needed.
• Maintain guest hospitality standards and conduct regular quality assurance across campuses.
• Review and defend cafe P&L, optimize labor models, and keep labor within budget.
• Oversee PARS, inventory counts, and ordering for three cafes.
• Represent Saxbys with campus partners and keep Campus Resource Guides current.
• Lead cafe openings and coordinate with departments for successful launches.
• Stay informed on local market trends to proactively manage operations.

Skills

Leadership

Talent development

Communication skills

Travel readiness

Job description

The Area Operations Manager (AOM) leads three Saxbys cafes in New York: Marist University in Poughkeepsie, and Siena and UAlbany in the Albany area. The AOM ensures each cafe excels in team development, community leadership, and financial management, supporting the Student Cafe Executive Officers (SCEOs) who run each campus.

This role requires travel up to 80% between campuses. You will coach, interview, hire, and train on SOPs, monitor performance, lead openings, and drive guest experience