Multi-Building Janitorial Operations Leader

ABM Industries Inc.; Tacoma (WA); On-site; USD 85,000 - 90,000; Full time

Job summary

ABM Industries Inc. seeks a Supervisor to lead day-to-day operations at multiple buildings, ensuring contract compliance, quality control, and efficient inventory management.

You will partner with the Project Manager to develop work plans, communicate status, address client inquiries, and help grow billable services while maintaining excellent customer relations. Preferred: 1–2 years of supervisory and customer service experience, bilingual Spanish/English a plus, working knowledge of janitorial

Qualifications

• Bilingual (Spanish/English) a plus.
• 1-2 years of Supervisory experience.
• 1-2 years of customer service experience.
• Working knowledge of janitorial equipment.
• Working knowledge of OSHA required processes.
• Intermediate level of Microsoft programs.
• Valid State Driver's License for business travel.
• Excellent personal organization and planning skills.
• Excellent follow-up and eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.

Responsibilities

• Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met.
• Provide customer with information regarding additional services available at ABM.
• Respond to customer inquiries; discuss and resolve pending complaints/feedback.
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention.
• Inform Project Manager of status of work; identify potential issues and recommend appropriate action.
• Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
• Report accidents and property damage in an accurate and timely manner.
• Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.
• Understand applicable union contracts and develop effective working relationship with local labor unions.

Skills

Bilingual (Spanish/English)

Supervisory experience

Customer service experience

Janitorial equipment knowledge

OSHA knowledge

Microsoft Office

Driver's license

Planning and organization

Problem solving and follow-up

Flexibility for evenings/weekends

Tools

MS Office Suite

Smartphones

Internet

Job description

ABM Industries Inc. seeks a Supervisor to lead day-to-day operations at multiple buildings, ensuring contract compliance, quality control, and efficient inventory management.

You will partner with the Project Manager to develop work plans, communicate status, address client inquiries, and help grow billable services while maintaining excellent customer relations. Preferred: 1–2 years of supervisory and customer service experience, bilingual Spanish/English a plus, working knowledge of janitorial