Multi-Brand Channel Program Manager, WW CSO

Apple Inc.; Cupertino (CA); On-site; USD 179,000 - 270,000; Full time

Job summary

An established industry player is seeking a Multi-Brand Channel Program Manager to drive innovative strategies that merge online and in-store experiences. This role involves managing the lifecycle of strategic initiatives, building business cases, and orchestrating cross-functional collaboration to achieve measurable results. The ideal candidate will have extensive experience in retail or e-commerce, strong leadership skills, and a passion for continuous improvement. Join a forward-thinking team where your contributions will directly impact the customer journey and business outcomes, all while enjoying a comprehensive benefits package and opportunities for professional growth.

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Discounted products and services

Educational reimbursement

Employee stock purchase plan

Discretionary bonuses

Qualifications

• 12+ years of experience in retail, e-commerce, or omni-channel environments.
• Strong communication and leadership skills to manage multiple projects.

Responsibilities

• Create and execute go-to-market strategies for customer experiences.
• Manage strategic initiatives from concept to global deployment.

Skills

Project Management

Communication Skills

Strategic Planning

Customer Focus

Problem Solving

Education

Bachelor's Degree

Tools

Excel

Keynote

Job description

Multi-Brand Channel Program Manager, WW CSO

Cupertino, California, United States Sales and Business Development

Description

In this role, you will:

1. Create and execute innovative go-to-market strategies that seamlessly blend online and in-store customer experiences.
2. Manage the complete lifecycle of strategic initiatives from concept through global deployment.
3. Build compelling business cases that connect physical and digital customer journeys to measurable business outcomes.
4. Orchestrate cross-functional excellence, align diverse teams across different regions toward common objectives with clear accountability.
5. Deliver measurable results, establish key performance indicators (KPIs), analyze performance data, and optimize programs for maximum impact.
6. Provide regular updates to leadership, business owners, and company executives.
7. Draft program communications.
8. Gather internal and external best practices and conduct external market research to support strategy.
9. Collaborate closely with a variety of teams, including Store Experience & Technologies, Product Marketing, Engineering, Marcom, Digital & E-commerce, Merchandising, Finance, and Training.
10. Run point on ad hoc projects to support the business as needed.

Minimum Qualifications

• Typically requires a minimum of 12 years of related experience.
• Background building, developing, and managing end-to-end programs in a retail, e-commerce, and/or omni-channel environment.
• Significant industry expertise and broad-scale understanding of the consumer retail market (e.g., customer profiles, trends, challenges, opportunities, competitive landscape, etc.).
• Ability to effectively plan, communicate, organize, and lead simultaneous projects with competing priorities, strategies, and timescales.
• Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions.
• Outstanding communication skills, including the ability to craft value propositions for programs and articulate vision across various teams.
• Laser focus on customers and partners.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications

• Experience with Excel and Keynote is highly preferred.
• Strong collaboration and relationship building skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners.
• Strategic thought leadership to inspire and influence across various levels and functions.
• Forward-thinking approach and tenacity to drive what matters while seeing the big picture and deeply understanding the details.
• High level of integrity, trust, and accountability to do what’s right.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $179,000 and $269,100, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.