Digital Screen Program Manager, WW CSO

Apple; Santa Clara (CA); On-site; USD 125,000 - 188,000; Full time

Job summary

Join a forward-thinking company where innovation meets creativity. As a Digital Screen Program Manager, you will oversee the entire life cycle of digital displays in retail environments, ensuring they align with brand standards while enhancing customer engagement. Your role will involve collaborating with design teams, managing vendor relationships, and analyzing operational costs to drive efficiency. This position not only offers a chance to work with cutting-edge technology but also provides opportunities for professional growth and development. Be part of a team that values diversity and creativity, and help shape the future of retail experiences.

Benefits

Comprehensive medical and dental coverage

Retirement benefits

Employee stock purchase plan

Tuition reimbursement

Discounted products and free services

Discretionary bonuses

Qualifications

• 3-5 years experience in operating large-format digital signage.
• Strong technical maintenance and project coordination skills required.

Responsibilities

• Manage digital multimedia signage operations and vendor performance.
• Coordinate with design teams to ensure brand consistency.

Skills

Large-format digital multimedia signage operation

Technical maintenance

Content management systems

Data analysis

Communication skills

Project coordination

Retail fixture development

Java coding

C++ coding

Education

Bachelor's degree in Computer Science

Equivalent working experience

Tools

Microsoft Office

macOS

Keynote

Tableau

Job description

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. The Worldwide Channel Strategy and Operations (WW CSO) team provides operational support to our Channel branded programs through preservation, technology, installation and supply expertise. The Digital Screen Program Manager will be responsible for Apple’s multimedia presentations within retail store fixtures. This position will own the complete life-cycle of digital displays from operational design input through installation and ongoing life cycle support.

Key Qualifications

• 3-5 years experience of operating large-format digital multimedia signage
• 3-5 years experience in the technical maintenance field
• Experience working with multiple content management systems, LED video walls, and custom digital signage
• Experience in channel management and vendor management
• Background in data analysis, design and development of reporting. Tableau experience a plus
• Self-starter with ability to lead and coordinate multiple projects with a calm, flexible approach with attention to detail
• Excellent communication, planning and analytical skills vital as well as a deep understanding of the Apple brand
• Proficiency with Microsoft Office, macOS and Keynote
• Experience working cross-functionally with all levels of stakeholders in a fast-paced environment
• Up-to-date with technological and software developments in the industry
• Retail fixture development and deployment experience a plus
• Coding working knowledge of Java, C++ a plus

Description

In this role, you will:

• Partner with internal design teams in order to continuously validate methods and techniques of design and repair to ensure they are consistent with brand expectations.
• Work directly with local Program Managers to deliver Apple look and feel standards while working within the parameters of reseller operations.
• Monitor repair and maintenance activity daily. Work with Project Managers and vendors to ensure repairs are processed in a timely and satisfactory manner.
• Run status maintenance reports and identify cost saving opportunities. Build and maintain a dashboard for local teams and leadership. Calculate operational spend for each program, reseller and location.
• Create/provide guidance on fixture field wear & tear, assembly/access requirements, material repair methods to inform and instruct global best practices to Apple business Partners and external vendors.
• Coordinate daily operations of digital multimedia signage, including management of service tickets, ensure strong communication for each, providing live troubleshooting with vendors and field employees as well as validation of proper solution to each with both timeliness and quality.
• Performance manage all operations of vendors to ensure Apple’s service expectations are met.
• Continually assess overall program cost and return on investment for Apple. Maintain close working relationships with Finance, Marcom and Sales teams.
• Spend time in shops to understand where program improvements can be implemented. Maintain an intimate knowledge of all business aspects of Apple branded programs.
• Rely on strong communication with team members, both domestically and internationally.
• Domestic and international travel may be required.

Education & Experience

Bachelor's degree in Computer Science or a related technical background involving software/system engineering, or equivalent working experience.

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $125,000 and $188,000, and your base pay will depend on your skills, qualifications, experience, and location.
• Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
• Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About the company

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