MTM Thrif Store Manager - 29th St

Mel Trotter Ministries Thrift Store; Grand Rapids (MI); On-site; USD 52,000 - 72,000; Full time

Job summary

Mel Trotter Mission Thrift LLC in Grand Rapids, MI seeks a Store Manager to lead a Christ-centered thrift operation. You will hire, train, and supervise staff, oversee donations, pricing, and all store functions while modeling biblical hospitality.

The role emphasizes payroll accuracy, HR compliance, and daily financial stewardship. Strong leadership, communication, and a passion for service are essential, with a focus on safety and mission alignment.

Qualifications

• Must have strong leadership and team coaching abilities.
• Experience with payroll processing and scheduling.
• Ability to manage HR documentation and labor compliance.

Responsibilities

• Lead staff to reflect Christ-centered hospitality and mission values.
• Hire, train, and develop store staff; manage performance per HR guidelines.
• Oversee daily retail operations, pricing, donations, and customer service.
• Ensure compliance with safety, labor laws, and policy standards.
• Review revenue, labor targets, and store metrics to guide decisions.

Skills

Leadership

Payroll management

Staff development

Customer service

Data-driven decisions

Microsoft Office

Education

High school diploma or GED

Tools

POS systems

Microsoft Office

Job description

Mel Trotter Mission Thrift LLC MTM Thrif Store Manager - 29th St Grand Rapids, MI Full time

The Store Manager creates and leads a Christ-centered environment by modeling biblical hospitality to staff, donors, customers, and volunteers. This role is responsible for the full operational and spiritual leadership of the store, including hiring and developing staff, processing and pricing donated items, retail operations, financial stewardship, customer service, store appearance, safety, and adherence to company policies and mission.

About Mel Trotter Mission Thrift LLC

Mel Trotter Ministries Thrift Stores exist to expand public awareness of MTM and financially support the programs at Mel Trotter Ministries. Our mission is to demonstrate the compassion of Jesus Christ toward anyone experiencing hunger and homelessness.

Description

Essential Job Functions

Christ-Centered Leadership

• Lead and equip the team to reveal Christ in every aspect of their work.
• Foster a culture of prayer, devotion, unity, and biblical hospitality.
• Tell the Mel Trotter Mission Thrift story regularly and connect staff and customers to the mission.
• Hire, train, mentor, and develop all store staff; partner with Team Services when needed.
• Conduct ongoing coaching, performance evaluations, and corrective actions following HR guidelines.
• Maintain accurate and timely HR documentation including coaching opportunities, hiring and termination paperwork, workers' compensation documents, payroll processing and scheduling.
• Process payroll accurately and on time, including verifying hours, calculating pay, managing deductions, and resolving payroll issues.
• Promote a positive, professional, and spiritually encouraging work environment.
• Ensure compliance with labor laws, company policies, safety guidelines, and operational standards.
• Schedule staff to meet projected store needs and manage labor efficiently.

Retail & Processing Operations

• Perform and train staff in donation acceptance, presorting, pricing, and processing of merchandise.
• Maintain brand standards for store appearance, cleanliness, floor sets, signage, restrooms, and customer areas.
• Lead daily retail operations including cash handling, POS functions, refunds, and transaction accuracy.
• Ensure opening and closing procedures are completed with excellence and in alignment with company standards.
• Train and hold staff accountable for proper pricing, value recognition, and processing quality.
• Oversee store merchandising, display changes, stocking, and product rotation to maximize sales.
• Maintain clean and organized reception, presort, and processing areas.
• Maintain minimum pieces per hour efficiency and ensure processors are meeting the same standards to optimize Retail and Processing Operations.
• Review revenue projections, labor targets, and daily store metrics to guide decision-making.
• Complete accurate financial reporting, deposits, and register audits; ensure accuracy and security of all funds.
• Perform daily bank deposit drop-offs to local banks.
• Review Cyfe Dashboard daily and communicate sales and processing targets to the team.
• Adjust staffing, workflow, production output, and floor strategy according to financial projections.
• Manage shrink, waste, inventory integrity, and stewardship of all donated items.

Safety & Risk Management

• Ensure all safety procedures, hazard removal, emergency protocols, and OSHA standards are followed.
• Monitor store facility conditions and address safety concerns promptly.
• Document and report incidents, injuries, customer issues, and operational concerns to the Director of Operations.
• Communicate daily with Leadership regarding store needs, opportunities, concerns, and updates.
• Partner with the Wholesale Department to understand current processes, pricing changes, and sorting procedures.
• Foster unity between Processing and Retail teams through consistent communication and shared goals.
• Ensure all daily, weekly, and monthly reports are completed accurately and on time.

Spiritual Guidelines

Mel Trotter Mission Thrift team members believe the following:

• We believe in the Holy Trinity-God the Father, God the Son, and God the Holy Spirit.
• We believe God the Father sent His Son, Jesus, as the ultimate sacrifice for our sins.
• We believe in Jesus for the forgiveness of our sins.
• We believe the Bible is God's true Word.

Additional Expectations for Management:

• Actively participating in or seeking participation in a church community.
• Ability to share the Gospel and disciple others when opportunities arise.
• Lead daily devotionals and prayer with the team.

Knowledge, Skills & Abilities

• A servant's heart and genuine love for people.
• Excellent communication skills - written and verbal.
• Strong leadership, coaching, and conflict-resolution skills.
• Ability to make data-informed decisions using dashboards, reports, and projections.
• Detail-oriented with strong organizational and time management skills.
• Ability to solve problems, think critically, and work independently.
• Proficiency with Microsoft Office, email, spreadsheets, and retail systems.
• Ability to evaluate donated items and assign appropriate pricing.
• Ability to delegate and follow through on tasks.
• Ability to interpret instructions, collect and analyze data, and draw valid conclusions.

Education & Experience

• High school diploma or GED required.
• Prior retail, or leadership experience preferred.

Physical Requirements

• Standing up to 100% of the workday; walking up to 75%.
• Lifting, bending, sorting, and moving items up to 50 lbs.
• Ability to work in both retail and warehouse environments, including some outdoor exposure.
• Ability to use hands for sorting, organizing, and operating equipment.
• Must wear a name badge.

Vision Requirements:

• Close, distance, color, peripheral vision; depth perception; ability to adjust focus.

Work Schedule

• Full-time, Monday through Saturday, 43+ hours per week.
• Minimum of two closing shifts weekly and two weekend closing shifts monthly.
• Must work the opening shift on Payroll Mondays unless approved by Director of Operations.
• Attendance at required meetings, events, and training.
• Occasional voluntary Sunday work may be requested.

Key Performance Indicators (KPIs)

Success will be measured by:

• Meeting or exceeding daily/weekly/monthly sales targets.
• Maintaining labor costs within budget.
• Production/processing output and quality.
• Shrink control and proper pricing accuracy.
• Customer & donor satisfaction and experience.
• Staff retention, morale, and development.
• Store cleanliness, branding standards, and safety compliance.