MTM Clinical Coordinator - Remote Trials

CVS Health; Jackson (MS); On-site; USD 23,000 - 36,000; Full time

Job summary

CVS Health in the United States is seeking a Clinical Coordinator II on the Medication Therapy Management (MTM) team to provide call center support to the clinical pharmacist and to prioritize administrative duties with accuracy and timeliness. The ideal candidate has call center experience, excellent communication skills, proficiency with Microsoft Office, and strong prioritization abilities.

This full-time role offers comprehensive benefits and a path to contribute to safer, more efficient

Qualifications

• Previous experience in a call center environment.
• Experience maintaining focus and meeting goals in a work from home environment.
• Excellent spoken and written communication skills.
• Basic computer skills and proficiency with Microsoft Office products.
• Exceptional prioritization and organizational skills.
• Acts with integrity and uses sound judgment in dealing with confidential information.
• Licensed Pharmacy Tech preferred.
• Familiarity with prescription medications preferred.
• 7 Months with the MTM Ops department and Meets Expectations in all core metrics.

Responsibilities

• Coordinates the completion of daily tasks and assignments that facilitate the successful planning, execution, and completion of clinical trials.
• Contributes to the development and implementation of operational strategies that focus on optimizing clinical trial processes, timelines, and resources.
• Performs quality reviews of clinical research guidelines, tools, and templates to ensure compliance with the company's regulatory, safety, quality, and confidentiality protocols and standards.
• Provides insight into the development of risk management strategies and contingency plans to address potential issues that may impact trial timelines, data quality, or patient safety.
• Defines quality assurance processes and control measures to help ensure the integrity, confidentiality, and accuracy of clinical trial data.
• Identifies opportunities for process improvements within clinical trial operations and recommends methods for improving trial outcomes.
• Collaborates with internal and external stakeholders, including investigators, study coordinators, regulatory agencies, and ethics committees throughout assigned clinical trial lifecycles.
• Ensures departmental adherence to external protocols, regulatory requirements, and ethical guidelines throughout clinical trials and related operations.
• Provides guidance and support to the clinical operations team by mentoring team members, ensuring effective performance, driving professional development, and promoting a positive work environment.

Skills

Call center experience

WFH capability

Communication skills

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CVS Health in the United States is seeking a Clinical Coordinator II on the Medication Therapy Management (MTM) team to provide call center support to the clinical pharmacist and to prioritize administrative duties with accuracy and timeliness. The ideal candidate has call center experience, excellent communication skills, proficiency with Microsoft Office, and strong prioritization abilities.

This full-time role offers comprehensive benefits and a path to contribute to safer, more efficient