MSW-Social Services Supervisor

Women In Need, Inc. (Win); New York (NY); On-site; USD 58,000 - 71,000; Full time

Job summary

Women In Need, Inc. (Win) invites applications for a Social Service Supervisor to lead a team of Case Managers within Transitional Housing programs.

You will ensure trauma-informed, high-quality services for families experiencing homelessness while advancing best practices, staff development, and program compliance, driving client outcomes toward stability and permanent housing. You will supervise, coach, and develop staff; lead multidisciplinary conferences; champion evidence-based practices,

Qualifications

• MSW or related degree required.
• 3–5 years of experience in counseling, case management, or residential services for homeless families.
• Prior supervisory or leadership experience in social services.
• Strong knowledge of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care.
• Experience supporting vulnerable populations, including survivors of domestic violence and mental health/substance use challenges.
• Excellent organizational, communication, and documentation skills.
• Working knowledge of entitlement systems and community resources.

Responsibilities

• Supervise and develop Case Managers to deliver client-centered services.
• Lead case conferences and provide crisis intervention for complex cases.
• Promote Evidence-Based Practices, MI, and TIC in operations.
• Monitor case management, assessments, Living Plans, and records for compliance.
• Audit CARES records to maintain DHS, OTDA, and Win readiness.
• Build partnerships with providers to connect families with housing and supportive services.
• Develop workshops and engage clients in housing-focused programming.
• Provide operational oversight and assist Program Director when needed.

Skills

Supervisory experience

Organizational skills

Communication skills

Documentation skills

Knowledge of entitlement systems

Evidence-Based Practices

Motivational Interviewing

Trauma-Informed Care

Education

MSW or related degree

Job description

THE ROLE

Win is seeking a mission-driven Social Service Supervisor to lead and support a team of Case Managers within our Transitional Housing programs. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff development, program compliance, and successful client outcomes. You will play a critical leadership role in helping families achieve stability, independence, and permanent housing.

Social Service Supervisor

Help Families Move Forward!

$ 64,735

MSW Or Related Degree Required

THE ROLE

Win is seeking a mission-driven Social Service Supervisor to lead and support a team of Case Managers within our Transitional Housing programs. In this role, you will ensure high-quality, trauma-informed services are delivered to families experiencing homelessness while promoting best practices, staff development, program compliance, and successful client outcomes. You will play a critical leadership role in helping families achieve stability, independence, and permanent housing.

What You Will Do

• Supervise, coach, and develop Case Managers to ensure the delivery of high-quality, client-centered services
• Lead multidisciplinary case conferences and provide crisis intervention support for families with complex needs
• Champion the use of Evidence-Based Practices, Motivational Interviewing, and Trauma-Informed Care throughout program operations
• Monitor case management services, client assessments, Individualized Living Plans, and documentation to ensure compliance and quality standards
• Audit CARES records and client charts to maintain DHS, OTDA, and Win audit readiness
• Build and maintain partnerships with community providers to connect families with housing, mental health, substance use, and supportive services
• Develop workshops, facilitate client engagement activities, and support housing-focused programming
• Serve as a key member of the leadership team by providing operational oversight, participating in housing initiatives, and supporting program services in the absence of the Program Director

Who You Will Be

• You will hold an MSW or related degree
• 3-5 years of experience providing counseling, case management, or residential services to families and individuals experiencing homelessness
• You will bring prior supervisory experience or demonstrated leadership capabilities in a social services environment
• You will have strong knowledge of Evidence-Based Practices (EBP), Motivational Interviewing (MI), and Trauma-Informed Care (TIC)
• You will demonstrate experience supporting vulnerable populations, including survivors of domestic violence and individuals facing mental health, substance use, and housing challenges
• You will possess exceptional organizational, communication, and documentation skills
• You will have working knowledge of entitlement systems and community-based resources