MSP Vendor Liaison Engineer

SHI International Corp; United States; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Vision benefits

Dental benefits

401K

Flexible spending

Job summary

SHI International Corp. is seeking an MSP Support Engineer - Vendor Engagement Specialist to coordinate communications between customers and vendors, document cases, and drive timely resolution of complex service issues.

The role requires strong administrative skills, the ability to coordinate multiple parties, and a commitment to delivering exceptional service in a dynamic MSP environment.

Qualifications

• Excellent interpersonal and communication skills with a customer‑oriented mindset.
• Ability to collaborate with multiple departments and stakeholders in a fast-paced environment.
• Proactive with strong accountability and discretion.

Responsibilities

• Act as a liaison between customers, vendors, and internal teams to ensure efficient communication.

Skills

Outstanding interpersonal skills

Team player

Proactive and self-motivated

Ability to maintain confidentiality

Strong organizational and time mgmt

Excellent verbal and written comms

Analytical and problem-solving

Education

ITIL Foundation (v5 or higher)

CompTIA A+

Tools

Autotask

Microsoft Office Suite

Job description

SHI International Corp. is seeking an MSP Support Engineer - Vendor Engagement Specialist to coordinate communications between customers and vendors, document cases, and drive timely resolution of complex service issues.

The role requires strong administrative skills, the ability to coordinate multiple parties, and a commitment to delivering exceptional service in a dynamic MSP environment.