MSP Project Manager

Lyra Technology Group; Phoenix (AZ); Hybrid; USD 90,000 - 110,000; Full time

Job summary

Lyra Technology Group, a private equity-backed holding company, seeks a Project Manager to lead multiple technical implementations from inception to closure in Phoenix, AZ. You will coordinate cross-functional teams, manage scope, timelines, and client relationships, and ensure on-schedule delivery with attention to budget.

The ideal candidate has a proven track record in technology infrastructure or data center projects, plus a degree in a technical field or relevant certifications.

Qualifications

• Proven track record managing technology infrastructure, deployment and/or data center projects.
• Degree or combination of relevant certifications and hands-on experience in technical environments.
• Experience using ConnectWise or similar ticketing and incident management tools; familiarity with MS Project or similar PM software.
• Strong knowledge of common productivity applications and client-facing communication.
• Solid organizational skills with attention to detail and multi-tasking ability.
• Experience guiding a technical support team and working with MSP projects is helpful.

Responsibilities

• Coordinate and complete multiple, concurrent projects, defining scope, planning, deadlines, and progress communication.
• Direct cross-functional team members to meet deliverables, milestones, and budget goals.
• Develop project scopes and objectives with stakeholders and ensure technical feasibility.
• Create detailed project plans with milestones, resources, and timeframes.
• Manage client relationships and stakeholder communications throughout the project lifecycle.
• Maintain issue logs and remedial action records; provide reports to managers and customers.
• Occasionally support after-hours implementations and post-production coordination.
• Undertake other related activities as directed by supervisors.

Skills

Project management

Client-facing

Communication skills

Cross-functional leadership

Planning and scheduling

Detail oriented

Education

Associate or Bachelor’s degree in a technical field

Relevant certifications and experience

Tools

ConnectWise

Microsoft Project

Ticketing systems

Job description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Lyra Technology Group is seeking a Project Manager to lead multiple technical project implementations within one of our operating companies, located in Phoenix, AZ. As the Project Manager, you will be responsible for managing multiple technical project implementations, driving projects from inception to complete closure while working directly with internal resources and clients. Duties include planning, resource allocation, oversight, and project documentation. Project managers will work closely with other departments and technical managers to ensure that the scope and direction of each project is on schedule.

Your work as a Project Manager will include several components:

• Responsible for coordination and completion of multiple, concurrent projects, and will perform a variety of tasks including helping define scope, planning, facilitating meetings, setting deadlines, assigning responsibilities, and monitoring, summarizing, and communicating project progress.
• Actively direct cross-functional team members to ensure completion of all deliverables, project objectives, process milestones, and quality measures on time and on budget.
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Develop detailed project plans to track progress and manage multiple projects, including milestones, resource allocations, and timeframes.
• Assist in managing the relationships with clients and all stakeholders as part of the project management lifecycle.
• Maintain communication records of issues/problems and remedial actions taken.
• Provide project reports and data to managers and customers as needed.
• Responsibilities may require occasional after-hours work for implementations, post-production coordination and other project-driven events as needed.
• Other related activities as directed by supervisors.

Our ideal Project Manager has the following qualifications:

• The ideal candidate will have a proven record of accomplishment, successfully managing a wide variety of technology infrastructure, deployment and/or data center projects.
• Degree (Associate or Bachelor’s) in technical field, or combination of relevant certifications and experience.
• Infrastructure and application support experience using ConnectWise or other ticketing, incident management, and Microsoft Project or similar project management systems.
• Knowledge and support experience with common productivity applications.
• Basic knowledge of computer hardware, including PCs, phones, and network equipment.
• Excellent client-facing and internal written and verbal communication skills.
• Solid organizational skills including attention to detail and multi-tasking capability.
• Demonstrated experience in the guidance of a technical support team.
• Previous MSP Project Management experience is helpful.

This role will operate on a hybrid basis out of Phoenix, AZ and will host a base compensation of $90,000-$110,000.
If you're a motivated, detail-oriented professional looking to lead technical projects within the tech space, we'd love to have a conversation with you!