MSP IT Technician II

Cloud 10 Infotech LLC; Reno (NV); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Health, Vision, and Dental Insurance

Career development

Remote training opportunities

Collaborative team environment

Job summary

Cloud 10 MSP is seeking a Level 2 IT Technician local to Reno, NV, to provide end-to-end technical support for a diverse client base. The role involves on-site, remote, and phone support, with a focus on maintaining secure IT infrastructure and effective incident resolution.

We offer full-time and part-time schedules, a 8:00 AM–5:00 PM workday, and compensation at $25/hr DOE. Only candidates LOCAL to Reno, NV will be considered.

Qualifications

• 1+ year of IT support experience or similar role.
• Office 365 administration and troubleshooting (Outlook, Teams, OneDrive, SharePoint).
• Strong networking background: TCP/IP, DNS, DHCP, VLANs, VPNs, Remote Desktop, firewalls.
• Excellent documentation and attention to detail.
• Valid driver’s license and reliable transportation for offsite work.

Responsibilities

• Provide technical support by phone, email, remote access, and onsite as required.
• Troubleshoot workstations, laptops, printers, and common business apps on Windows and other platforms.
• Support Microsoft 365 apps including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot basic networking issues (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
• Install, configure, and maintain hardware and software.
• Document troubleshooting steps, resolutions, and client communications.

Skills

IT support

Office 365

Networking

Documentation

Driver's license

Tools

KaseyaOne

DattoRMM

Autotask

ConnectWise

VMware/Hyper-V

Azure

Job description

IT Technician 2 - ONLY accepting resumes from candidates that are LOCAL to Reno, NV!

Employment Type: Full-Time; Part-Time

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Compensation: $25/hr DOE

About the Company

Cloud 10 MSP is a growing Managed Service Provider (MSP) that delivers reliable technology solutions and responsive IT support to businesses throughout the United States. We pride ourselves on providing exceptional technical expertise, professional customer service, and proactive support to our clients.

About the Role

We are looking for a motivated Level 2 IT Technician to join our team. This position is ideal for an experienced technical individual who enjoys problem solving, helping people, and working in a fast-paced environment. You will provide technical support to a diverse range of clients, manage incidents through to resolution, and help maintain reliable and secure IT infrastructures.

Key Responsibilities

• Provide technical support by phone, email, remote access, and onsite as required.
• Troubleshoot workstations, laptops, printers, peripherals, and common business applications across Windows and other platforms.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot basic networking issues involving TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.
• Install, configure, and maintain hardware and software.
• Accurately document troubleshooting steps, resolutions, and client communications.

Required Skills

• 1+ year of experience in IT support, help desk, or a similar role.
• Office 365 Administration and troubleshooting including Outlook, Teams, OneDrive and SharePoint.
• Strong networking background and experience with TCP/IP, DNS, DHCP, VLANs, VPNs, Remote Desktop and firewalls.
• Strong documentation skills and attention to detail.
• Must have a valid driver's license and reliable transportation for offsite work as required.

Preferred Qualifications for an Ideal Candidate

• Previous MSP experience.
• Experience with KaseyaOne, DattoRMM, Autotask, and ConnectWise.
• CompTIA A+, Network+, Security+ or similar qualifications.
• Experience with Windows Server including configuration, troubleshooting, and virtualization using VMware and/or Hyper-V.
• Working knowledge of Microsoft Azure, Entra ID, Active Directory, and Group Policy.
• MacOS and Linux experience is a plus.

What We Offer

• Paid time off and holidays
• Health, Vision, and Dental Insurance
• Paid training and professional development
• Support for industry certifications
• Opportunities to work from home
• A collaborative and supportive team environment
• Exposure to a wide variety of technologies and business environments