MSHH Donor Closet Customer Service

MSHH Donor Closet; Edmonds (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

MSHH Donor Closet in Edmonds, WA seeks a Customer Service Representative - Primary Cashier to warmly greet customers, assist with equipment selection, and explain donation policies.

You will handle donations, issue receipts, process cash and deposits, prepare end-of-day cash, and keep a tidy, welcoming workspace.

Responsibilities

• Welcome and provide information to customers upon arrival.
• Provide assistance to customers needing help with selecting appropriate equipment, use of equipment, and Donor Closet policies related to donations, repairs, returns, etc.
• Receive and process monetary donations from customers for medical equipment, medical supplies, including cash donations, deposits, and rental fees; provide receipts.
• Complete or assist in completing documentation for customer pickup of equipment, deliveries of equipment, customer holds, etc. using Donor Closet forms.
• Represent the Donor Closet to the public by answering incoming phone lines and documenting messages for Donor Closet staff.
• Complete end of the day cash processing including reserve cash for next day, and deposit slip with tallied donations for the day.
• Maintain an organized, clean, well-supplied, and welcoming work area.

Job description

Customer Service Representative - Primary Cashier

• We are a Used Durable Medical Equipment Store.
• Welcome and provide information to customers upon arrival.
• Provide assistance to customers needing help with selecting appropriate equipment, use of equipment, and Donor Closet policies related to donations, repairs, returns, etc.
• Receive and processes monetary donations from customers for medical equipment, medical supplies, including cash donations, deposits, and rental fees.Provides customers with appropriate documentation and receipts for donation(s).
• Complete or assist in completing documentation for customer pick up of equipment, deliveries of equipment, customer holds, etc. using Donor Closet forms.
• Represent the Donor Closet to the public by answering incoming phone lines as needed in a professional, friendly manner and documenting messages for Donor Closet staff.
• Complete end of the day cash processing including reserve cash for next day, and deposit slip with tallied donations for the day.
• Maintain an organized, clean, well-supplied, and welcoming work area.